Berger Investment Group and Re-Leased
Berger Investment Group Scales Smarter with Re-Leased
Berger Investment Group transformed how they manage their growing commercial portfolio with Re-Leased. By replacing manual processes with one smart, centralized platform, they’ve streamlined operations, improved compliance, and enhanced tenant satisfaction.
Allison Berger, CEO
With over 70 years of experience in the Pittsburgh market, Berger Investment Group is a family-owned and operated real estate company managing a diverse portfolio of commercial properties, including flex, industrial, retail, and office spaces. Known for their hands-on approach, the Berger team takes pride in delivering a high level of professionalism, responsiveness, and care to tenants and partners alike.
As the business grew, so did the complexity behind the scenes. The team had been relying on a combination of spreadsheets, accounting software, and manual processes to manage their portfolio. While functional, this patchwork approach lacked integration and resulted in time-consuming, repetitive tasks. Tracking lease expirations, rent increases, CAM reconciliations, and compliance requirements left too much room for human error and too little time for value-adding work.
“We experienced challenges around data accuracy, document tracking, and visibility across our portfolio,” says Allison. “We needed a way to centralize and automate these functions to support our growing and evolving property base.”
Initially, Berger Investment Group set out to find a maintenance management solution. But through their research, it became clear that they needed something more comprehensive. After narrowing their options down to four providers and conducting in-depth interviews with three, they chose Re-Leased.
"We were looking for a platform that could scale with us, was easy to use, and had all the functionality we needed. Re-Leased delivered on all fronts and we’ve never looked back.”
Since implementing Re-Leased, the team has seen a noticeable difference across their day-to-day operations. With everything stored and managed in one central system, they now have a single source of truth for their portfolio-accessible from anywhere, on desktop or mobile. Whether it’s retrieving property information on the go, managing maintenance, or resolving tenant issues, the team has the clarity and control they need at their fingertips.
Tracking and organising records, including email correspondence, has become much easier, saving significant time and cutting down on back-and-forth communication. Everyone is working from the same set of facts, which has helped streamline communication and reduce inter-office conflict.
"Re-Leased has saved our team a significant amount of time across a range of functions. It’s even helped reduce inter-office conflict by serving as a single source of truth.”
Custom fields have been another powerful tool, allowing the team to store and access commonly requested property-specific information. Like ceiling heights, square footage, and utility details - in one easily accessible place.
Compliance management has also improved. With multiple requirements to track across municipal and utility authorities, Re-Leased helps ensure nothing is missed, and all documentation stays organised and accessible.
Maintenance, a major budget item, has become more efficient and transparent. Requests are now tracked with clear follow-ups, photo documentation, and full visibility for the team and tenants alike. As they put it, tenants appreciate seeing that their concerns are logged, tracked, and resolved. Even when the issue isn’t something easily seen, like a roof repair.
Ultimately, Re-Leased is helping Berger Investment Group make better decisions, both financially and operationally, by giving the team the clarity and data they need to evaluate performance over time.
The team has also embraced Credia, Re-Leased’s AI-powered assistant, to take things one step further.
"Credia has taken our workflows to the next level. It eliminates the need to manually pull files, generates emails, and auto-populates tasks like insurance and compliance tracking. It’s fast, intuitive, and has become a real game-changer.”
The operational improvements are clear - from time savings and better organisation to stronger tenant relationships and better decision-making across the board.
For Berger Investment Group, one of the most valuable aspects of working with Re-Leased has been the relationship itself.
"One of the biggest bonuses of working with Re-Leased, beyond being a superior platform, is their responsiveness and willingness to evolve. Unlike many software providers that offer a fixed set of tools, Re-Leased actively welcomes feedback and consistently uses it to improve the platform." says Allison.
