Re-Leased Playbook

Your blueprint for running a stronger, future-ready business

Discover the foundations, success measures, and tools to help you level up in a digital-first world.

Better Business Foundations

The essential technology foundations every successful real estate business needs to thrive in a digital-first world. These building blocks support the five pillars, no matter your size or complexity.

Explore Playbook

Score Your Business

Cloud-First Property Management System

The Best of Property Management and Accounting

Improve Inefficiencies with AI

Safety & Control

The metrics that matter in property

Go beyond the general industry metrics and understand what good looks like for a successful real estate business.

A few of the key metrics we will explore and navigate are:

Tenant health score

A happy tenant can enhance loyalty, drive higher rental yields and revenue stability.

Property manager to tenancy ratio

A property manager without burnout and boosted productivity is key to scalable business growth in real estate.

Low arrears rate

Effective arrears management is of utmost importance to maintaining healthy cash flow and minimising financial risk.

Lease & Tenant Management

Property Operations

Financial Operations

Compliance & Governance

Stakeholder Relations

Lease & Tenant Management ensures that all tenants with their lease agreements are managed in a timely and professional manner.

Effective lease administration helps optimise rental income, maintain compliance with legal and financial obligations, and provide clear insights into lease terms, renewals, and tenant responsibilities, which ultimately supports strategic decision-making and operational efficiency.

KPIs achievable through this pillar

Tenant Health Score	Property Manager to Tenant Ratio	Low Arrears Rate

Property operations is the smooth day-to-day functioning and maintenance of properties.

Efficient property operations improve tenant satisfaction, reduce operational costs, enhance the property's value, and ensure compliance with safety and regulatory standards, all of which contribute to long-term profitability and sustainable growth.

KPIs achievable through this pillar

Tenant Health Score	Property Manager to Tenant Ratio	Low Arrears Rate

Level Up

Financial operations ensures accurate budgeting, expense management, and cash flow optimisation.

Effective financial operations support informed decision-making, regulatory compliance, and stakeholder confidence, all of which are crucial for maintaining profitability and long-term asset value.

KPIs achievable through this pillar

Tenant Health Score	Property Manager to Tenant Ratio	Low Arrears Rate

Effective compliance and governance ensures adherence to legal, regulatory, and industry standards, minimising the risk of fines, lawsuits, and reputational damage.

Strong governance frameworks also promote transparency, ethical practices, and effective decision-making, which are essential for maintaining investor confidence, operational integrity, and long-term success.

KPIs achievable through this pillar

Tenant Health Score	Property Manager to Tenant Ratio	Low Arrears Rate

Stakeholder relations foster trust and collaboration with key parties, including owners, investors, contractors, and regulatory bodies.

Strong relationships enhance communication, improve negotiations, and ensure alignment on goals, ultimately contributing to the business's
reputation and long-term stability.

KPIs achievable through this pillar

Tenant Health Score	Property Manager to Tenant Ratio	Low Arrears Rate