Case Study: FHP Accounting and Re-Leased
FHP Accounting Levels Up Property Service Charge Accounting with Re-Leased
FHP Accounting specialises in property management accounting, serving both commercial and residential clients across the UK. As a dedicated team of five, FHP Accounting delivers tailored, specialist accounting solutions for property managers and investors, combining deep industry knowledge with technology that streamlines service charge reconciliations and ensures full compliance. Their commitment to efficiency and client-focused service sets them apart in a complex, fast-moving sector.
Here’s how FHP Accounting uses Re-Leased to simplify property accounting, modernise workflows, and unlock new value for property professionals.
Kellee Quigley | Director
Bridging the Gap Between Accounting and Property Management
FHP Accounting emerged from the recognition that property managers and investors needed specialist accounting support that went beyond standard accountancy training. Traditional methods, reliant on spreadsheets or outdated software couldn’t keep up with growing portfolios or deliver the transparency and compliance the industry demands.
“It’s not something you learn when you do your accounts exams or anything like that. It’s just gained from experience. That’s how we ended up in this sector.”
For many clients, rapid growth meant their systems lagged behind. Manual data entry led to inefficiencies, risked human error, and made it difficult to deliver timely, accurate service charge accounting. Others arrived at FHP already using property management software, but struggled with platforms that lacked flexibility, transparency, or industry-specific features.
Moving to Re-Leased and Shaping Industry Best Practice
FHP Accounting’s journey with Re-Leased began through its sister company, FHP Property Consultants, who faced challenges with legacy systems that weren’t fit for purpose.
“We were using a software that was really old-fashioned, nobody knew how the system joined together. My job was to come in and put it all together, but it just wasn’t working.”
After evaluating several platforms, FHP chose Re-Leased for its intuitive design and collaborative approach. As early adopters in the UK, FHP worked closely with Re-Leased’s implementation team to fine-tune features to meet UK service charge regulations- helping shape the platform for the local market and ensuring it could support real-world accounting workflows.
“We were really involved in the fine-tuning of the software. We helped kind of build that system out. I’d like to say that we know what we’re doing.”
Why Re-Leased? Industry-Specific, Efficient, and User-Friendly
From an accountant’s perspective, FHP found Re-Leased to be a standout system of record for property and financial data.
- Intuitive interface
Easy for accountants, property managers, and owners to use with minimal training. - Centralised data
Everything sits in one place, well-organised and accessible for both FHP and their clients. - Transparency
Clear visibility across all financials, enabling both self-service and expert support.
“Re-Leased is very functional. It’s user-friendly, not as complex as other systems we saw. Even if you’re not a property manager, you can see what’s happening quite easily.”
Bespoke Service: Flexible Workflows Tailored to Every Client
FHP Accounting’s unique strength is its ability to adapt to each client’s needs. Some clients grant direct access to their Re-Leased system, allowing FHP to handle everything from document retrieval to full reconciliations. Others prefer to generate reports themselves, with FHP providing expert guidance or troubleshooting as needed.
With live access to Re-Leased, the team can step in to review budgets, apportionments, and reconciliations for clients - whether providing a quick second opinion or completing the entire process end-to-end. Working directly in Re-Leased, they prepare, post, and reconcile transactions so property managers simply review and sign off.
They’ve also acted as emergency cover when a client’s in-house accountant departed unexpectedly. Drawing on deep familiarity with Re-Leased and industry regulations (including RICS audit standards), they maintained compliance and continuity with no disruption.
“Our USP really is we are bespoke and everything is tailored. Some clients grant us access to their Re-Leased system. Others might not want us to have that much access, so we talk them through what reports we need. It’s completely bespoke.”
This flexibility enables FHP to act as both a hands-on accounting partner and a trusted advisor, no matter how each client prefers to work.
Impact: Efficiency, Accuracy, and True Audit Readiness
Streamlining service charge accounting
Re-Leased’s integrated workflows allow FHP to deliver a level of efficiency and quality that manual processes can’t match. The ability to run full reconciliations and produce year-end reports directly within Re-Leased has been transformative.
- Time savings: No more chasing email trails or piecing together spreadsheets.
- Audit-ready outputs: Locked-down reconciliations and historical reports are always available and compliant.
- Transparency: Property managers and owners gain immediate clarity on service charges and financial statements.
“The ability to run the full reconciliations for service charge within Re-Leased and produce all the reports directly is really valuable. It saves us time, reduces errors, and ensures those historical reports are audit ready.”
Data integrity and confidence
The lock-down function after finalising reconciliations ensures figures cannot be changed later, giving both FHP and their clients confidence in the accuracy and integrity of their accounts.
“The lock-down function is a big one. It just ensures we’ve got confidence in those figures and they can’t be changed later. It gives us real confidence that the audit and compliance is good.”
Enabling Property Professionals to Focus on What Matters
With streamlined processes and easy access to accurate data, property managers and investors can spend less time on admin and more time on higher-value activities—like building relationships with tenants and growing their portfolios.
“Property managers actually go out on site more. They’re interacting with clients and tenants, and that’s where they should be. They don’t want to be stuck behind a computer doing all the admin. Re-Leased frees them up to do what they’re best at.”
“It allows us to offer a true end-to-end service charge accounting function. Not only do we prepare accounts, but we can reconcile within the client’s system, produce reports, and even run VAT returns. This saves property managers both time and admin costs, while giving them confidence everything is handled correctly.”
AI in Action: Exploring New Frontiers with Credia
Early feedback from the team highlights significant time savings and improved accuracy, especially for complex tasks like lease review and company secretarial work with Credia.
- Key feature: AI reads leases and highlights key points, automating a previously manual, time-consuming process.
- Audit and compliance: AI-driven extraction of critical data further reduces human error and enhances quality.
“AI is always evolving. It’s just going to do more and more. Whereas hiring a person, you’ve got to keep continually teaching them. AI does everything all at once. It’s great, I love AI.”
FHP Accounting sees AI as a support system for property professionals - handling the admin, so teams can focus on strategic growth and client relationships.
Building Trust and Raising Standards
FHP’s clients consistently highlight the value of working with accountants who not only understand service charge accounting, but also operate within the same digital ecosystem.
“Clients often tell us it’s a relief to find an accountant who not only understands service charge accounting, which is difficult to find, but also uses the same software they do. Partnering with us means they’re not having to explain processes from scratch. We already know Re-Leased and can provide insights and solutions far beyond just producing year-end accounts.”
This shared foundation accelerates problem-solving, builds trust, and empowers clients to make smarter decisions with confidence.
Looking Ahead: Continuous Improvement and Industry Leadership
FHP Accounting’s journey with Re-Leased is ongoing. The team continues to explore new features, including expanded AI capabilities, and helps shape best practices in property accounting.
