Case Study: Think Commercial and Re-Leased
Think Commercial Levels Up Property Finance with Re-Leased and NetSuite
A collaborative journey to automation, accuracy, and scalable growth
Think Commercial is a boutique property management company based in Far North Queensland, managing a diverse portfolio of 30 commercial properties stretching from Cairns to Brisbane - and even one in Western Australia.
With a rent roll exceeding $1 million each month, their team handles everything from property and tenancy management to staff and financial reporting.
Jenni Vogel | Financial Controller
Known for their tailored tenant advice, clear communication during leasing, and proactive building maintenance, the team prides itself on being accessible, responsive, and providing around-the-clock operational support to ensure their clients’ properties run smoothly.
In our conversation with Jenni Vogel, Financial Controller, she shared insights into Think Commercial and her role, which covers everything from financial oversight and compliance to driving operational efficiency.
Challenge: Manual Workloads and Fragmented Data
Before adopting Re-Leased, Think Commercial managed property and financial data through Excel spreadsheets. As the portfolio expanded, these manual processes became increasingly cumbersome with duplicated effort, scattered records, and a higher risk of errors, creating inefficiencies and putting additional strain on the team.
“The more human interaction there is, there's obviously more scope for error. That was probably the biggest pain point, but also just being able to keep documentation all in one area.”
Solution: Adopting Re-Leased and NetSuite Integration
Seeking to streamline processes, Think Commercial evaluated several property management platforms and initially adopted Re-Leased for its comprehensive feature set as a standalone solution for day-to-day property management.
“We needed to refine the system. We looked at a few platforms at the time, but Re-Leased ticked all of the boxes, and the one thing that got it over the line was their NetSuite integration.”
As soon as the Oracle NetSuite integration became available in 2024, Think Commercial became one of the first pilot customers, actively collaborating in beta testing and setup. This integration is set to transform the way businesses are run, delivering unparalleled efficiency and strategic insights for both property management and NetSuite accounting teams.
By connecting Re-Leased with NetSuite via the two-way integration, Think Commercial’s accounting and property teams now use best-in-class systems tailored to real estate while working from the same up-to-date information.
The integration process was thorough and collaborative. Think Commercial worked closely with Re-Leased’s team to overcome challenges and tailor the solution to their needs. The integration proved to be among their smoothest and most successful.
“The team was very helpful with all of that. Prior to Re-Leased, this had to be one of the smoothest and most successful integrations we've done.”
Results: Accuracy, Efficiency, and Confidence
The direct integration between Re-Leased and NetSuite dramatically reduced manual entry and the risk of error, freeing up the Think Commercial team to focus on value-added work.
- Elimination of double handling: Automated syncing of property and financial data replaced manual exports and uploads.
- Automated transaction matching and reconciliation: Fees and payments to creditors. Tenant invoices are automatically raised inline with leases
- Reduced Human Error: Less manual touchpoints meant fewer mistakes and greater confidence in reporting.
- Operational Efficiency: The team could easily keep documentation centralised and accessible.
- Business Scalability: Modernised systems support growth without adding unnecessary workload.
“Just less manual entry, which obviously leads to less human error. It's definitely made our lives easier.”
The collaborative nature of the project also reinforced a strong partnership:
“The team from Re-Leased have been really helpful, which is why I've agreed to do this. I would never normally have the time, but honestly, they always make time to help us get through. It's been a good journey for that.”
Future Outlook: Continuous Improvement and Partnership
Think Commercial remains focused on efficiency and continuous improvement, working alongside Re-Leased to refine processes and address evolving needs.
As one of the first customers for the Re-Leased and NetSuite integration, Think Commercial has helped shape the roadmap and has paved the way for smoother rollouts for future clients.
“We work very well together as a team. Nothing works unless we're all working together. It's definitely made our lives easier.”
