Case Study: S80 Partnership and Re-Leased
S80 Partnership & Re-Leased Power Local Authority Property Management
Based in the UK, S80 Partnership is a unique organisation - a limited company operating under government ownership. S80 delivers a range of services to public sector clients, including property management, security, and land management. Their customers span local authorities, government agencies, and private management groups, each with complex and longstanding property portfolios. S80’s mission is to provide robust, compliant, and modern property solutions for the public sector, helping drive better value and transparency across their clients’ assets.
Focused on operational excellence and robust governance of publicly funded assets, the team equips local-government property services with a single source of truth, proactive compliance, and collaborative financial control.
Anthony Ward | Managing Director
Bringing Order to a Complex, Diverse Portfolio
S80 Partnership faced a challenge familiar to many in the public sector: managing a highly diverse and historic property portfolio, ranging from schools and playing fields to shopping centres and offices on behalf of local authorities. Many of these assets had been acquired over a century ago and were tracked on a patchwork of legacy systems and manual processes.
- Fragmented records: Data was scattered across spreadsheets, email chains, and old databases designed for asset valuation rather than management.
- Compliance and audit risk: Publicly owned assets required rigorous governance, audit-ready service charges, and full transparency for both internal teams and external stakeholders.
- Limited visibility: Teams struggled to access real-time information, resulting in missed arrears, compliance gaps, and inefficiencies in maintenance and financial operations.
- Pressure to modernise: Local authorities, as S80’s clients and owners, needed S80 to deliver consolidated, reliable reporting and day-to-day management—something legacy tools couldn’t provide.
“Some of that property had come into ownership of the local authority 150 years ago. They were literally dusting off old leases. At the same time, they’re managing a £20 million redevelopment of a shopping centre. The diversity and age of the assets made everything more complex.”
Implementing Re-Leased as a Single Source of Truth
Recognising the need for a professional, industry-specific platform, S80 Partnership turned to Re-Leased. The goal: build a single, cloud-based property management database that would centralise all asset data, facilitate compliance, and integrate with existing financial systems such as Xero, enabling better collaboration with their public sector clients.
“From day one, our aim was a single source of truth for the portfolio. We now provide one property database that we can share back with the landlord and owner.”
Why Re-Leased?
- Industry-specific design: Re-Leased offered core property management workflows, service charge management, and a cloud-based environment tailored for commercial portfolios.
- Integrated compliance and audit: The platform enabled S80 to manage service charges, automate audits, and keep documentation secure - all in the cloud, accessible to both S80 and their public sector partners.
- Seamless financial integration: The ability to connect with Xero for financial operations was a key requirement, allowing real-time visibility and efficient invoicing.
- Unlimited user access: The pricing model, based on portfolio size rather than user count, enabled S80 to grant direct access to local authority owners, supporting transparency without administrative headaches.
“We wanted a system that gave us compliance control, day-to-day maintenance management, and especially service charge auditability. With Re-Leased, we found a solution that ticked every box.”
“We’re here to make public asset management more transparent and efficient, while maintaining the highest standards of accountability.”
Implementation Approach
- Phased onboarding: S80 began with their most complex asset - a shopping centre using this as a pilot to establish best practices and demonstrate value.
- Data cleansing and migration: Rather than importing unreliable legacy data, S80 rebuilt their property records directly in Re-Leased, ensuring accuracy and reducing future risk.
- Collaborative onboarding: The Re-Leased team provided hands-on support, including direct sessions with the developers behind key features, ensuring S80’s unique compliance needs were met.
“The onboarding and training were exceptional. We had direct support from the Re-Leased team, including the developer of the service charge module, which was priceless for us.”
The Impact: Tangible Gains in Transparency, Efficiency, and Recovery
With Re-Leased at the core of their operations, S80 Partnership delivered immediate and measurable improvements for both their business and their owners.
- Recovered £170,000 in arrears: By centralising arrears tracking and automating invoicing, S80 collected significant overdue rent and service charges - cash that previously went unnoticed in legacy systems.
“Since May this year, we’ve collected £170,000 of overdue rent and service charge. The local authority just couldn’t see it before with all the noise in their old systems.
- Service charge transformation: Implementing Re-Leased enabled S80 to deliver transparent, auditable service charges, reducing costs for owners and giving all stakeholders a clear view of liabilities. “Re-Leased lets us set the service budget in Xero, audit against the accounts, and keep everything clean. We also digitised all service documentation and moved to a managed, cloud database, which improved security, GDPR compliance, and remote access.”
- Audit-ready, always: All property documents, compliance evidence, and financial records are now securely stored and instantly accessible for quarterly shareholder reviews and external audits.
- Operational efficiency: Automated rent and service charge scheduling, real-time financial sync with Xero, and elimination of double-handling freed up staff to focus on higher-value work. “Scheduling rent and service charge invoices in Re-Leased has been a game changer. We set it once, handle monthly and quarterly cycles, and it just runs.”
- Enhanced client confidence: Local authority owners now have direct access to live portfolio data, supporting informed decision-making and better governance. “I sat down with the local authority’s Finance Director, turned the screen to the live data, and they were genuinely impressed.”
- No more license swapping or access bottlenecks: Unlimited user access ensures both S80 and their clients can work collaboratively, with robust audit trails for every action.
“Service charge management in Re-Leased is a game changer. We sat down with the financial director, showed them exactly how much they owed and they could see, for the first time, their real liability and where savings could be made.”
Changing Workflows: From Fragmentation to Unified Management
Prior to Re-Leased, managing public-sector portfolios meant stitching data from disparate tools, critical insights were easy to miss and routine tasks took longer than they should.
- Siloed data in emails, spreadsheets, and multiple databases
- Key compliance and financial insights lost or delayed
- Manual, error-prone invoicing and reporting
- Limited transparency for both internal teams and owners
Built for complex, public-sector portfolios, Re-Leased centralises data and control, automates the routine, and makes audit readiness the default.
- One cloud-based platform for property, financial, and compliance data
- Automated rent and service charge scheduling, tailored to each lease
- Secure document storage accessible anywhere, supporting GDPR compliance
- Role-based access for both S80 staff and local authority owners
- Real-time, audit-ready reporting for all stakeholders
“Now, when a tenant calls about maintenance, the team immediately sees their payment status - no more chasing information across disconnected systems.”
“The scheduling of invoicing for rents and service charges is a real game changer. No more manual calculations - Re-Leased does the heavy lifting and keeps us on track.”
Building Trust, Reducing Friction
By uniting teams on a shared digital platform, Re-Leased changed how work gets done and improved results, deepening trust and alignment with local authority clients.
“Our vision is to be the company of choice for service. Re-Leased has helped us up our game delivering a quality of service that previous providers simply couldn’t match.”
- Staff confidence: Teams operate with clarity, knowing they have the right information at their fingertips.
- Client engagement: Local authority partners trust the data and feel included in day-to-day management, reducing misalignment and building stronger relationships.
- Board-level assurance: S80’s leadership delivers more robust reporting to both their company board and shareholder cabinet, meeting the highest standards for public scrutiny.
- Security: Robust, cloud-based access and GDPR compliance reduced risk and reassured public sector IT teams.
“We’re now able to provide a single point of truth back to our landlord and owner. That’s a massive added value for them they didn’t know what they didn’t know, and now they do.”
