We're committed to creating successful, lifelong customers and that starts before you even get up and running. Lean on a team of commercial property experts to grow your business.
We work alongside you to set you up for long-term success
Onboard with a CRE domain expert and get ongoing support
Access self-service resources in our Knowledge Base
Become a Re-Leased expert with best practice training modules
Re-Leased is a mission critical system for your business so we're ready to help if you ever need us. Our support team is available 24 hours a day, 5 days a week via web chat, phone and email and are experienced commercial property professionals. No ask is too big for our team to help you get the most out the Re-Leased.
Your Customer Success Manager will frequently help you review your setup and your needs and how you're tracking against your success metrics. Need to scale up? No worries.
As a true cloud solution, all system updates and upgrades are handled by us. Our team is constantly releasing new features and capabilities and we keep you in the loop with the latest updates.
Jump into the Knowledge Base to find answers to your questions or join one of our regular customer webinars filled with tips, tricks and best practices.
You'll get a dedicated Implementation Consultant to guide you through your onboarding and set you up for success. We're right there with you each step along the way because getting started right will put you in the best position to truly level up how you work.
Schedule and deliver training sessions to get your team up to speed.
Outline what you need to do to help the onboarding process.
Are available if any issues or questions arise during implementation.
Are on-hand once you go live.
Are commercial real estate experts who genuinely care about what you need.
Managing commercial property requires you to stay ahead of thousands of critical action items across your leases and tenancies, without taking your eye off the ball with your finances.
Re-Leased is the commercial property management software that allows you to be faster, smarter and to be more in control of your commercial property portfolio across operations and finance. No compromises. Re-Leased helps you minimise risk and maximise returns, focus on tenants and properties, not paperwork as the control centre for your management operations.
Re-Leased is built for anyone managing commercial property whether you are a property manager, management company, owner, landlord, or investor. With unlimited users, data, emails, and SMS, Re-Leased is perfect for you now, and to grow with you into the future, whether you’re managing 10 properties or thousands.
It’s a simple four-step process.
As easy as that!
With Re-Leased, you can:
Our team is active in the United States, Canada, United Kingdom & Ireland, Australia and New Zealand. Re-Leased also works in other countries so please reach out and we'll let you know if we can work for your needs. We're currently billing in American dollar, Canadian dollar, Euro, Great British pounds, Australian dollar and New Zealand dollar.
Generalists are good, but specialists are better, and we are commercial property specialists. We don’t believe in one-size-fits-all in property. Managing a commercial portfolio is very different to a residential one. We can help you manage your mixed portfolio, but you’ll get the most value from Re-Leased if you have a commercial or mostly commercial portfolio across asset classes like Industrial, Office, Retail, Shopping Center, Storage, Parking, Co-Working etc.
We are extremely proud of our intuitive software and our customised training.
Designed specifically for your property portfolio, we ensure that you and your team are confident in using every aspect of Re-Leased before you start. No matter what your level of technical expertise, you will be able to effectively use Re-Leased software.
Yes, you can.
Regardless of whether you prefer to work on an iPhone, iPad, Android Device, or a Desktop - there is a Re-Leased app available for you via the Apple App and the Google Play store.
The seamless functionality between devices allows for you to access all your properties and work any place, any time.
Yes. Leases can be set up to reflect multiple occupied areas within the same file. Supporting this, you have the ability to allocate rent to each area for reporting purposes, and either bill one consolidated rent amount on a recurring basis, or create multiple line items to represent each area and associated rent within the same invoice.
The Re-Leased dashboard is your virtual assistant in managing your maintenance tasks. You'll see a full list of maintenance requests, current maintenance tasks, and reminders for overdue jobs.
CRE is one of the oldest games in town, but CRE has changed. COVID has forced a decade of change in commercial real estate into a short space of time. Office work can be done from home or the flex work space in your suburb, retailers can sell online and warehouse operators would rather be downtown than on the outskirts of town. Tenants have more choice than ever before. They expect more and expect a better personal experience. Creating this great experience requires active management - shorter leases, greater flexibility, more exceptions and higher expectations. In short, requires more from you.
But managing commercial property already requires you to stay ahead of thousands of critical action items across your leases and tenancies, without taking your eye off the ball with your finances.
Re-Leased is the property management software that allows you to be faster, smarter and to be more in control of your commercial property portfolio across operations and finance. No compromises. Re-Leased helps you minimise risk and maximise returns, focus on tenants and properties, not paperwork as the control centre for your management operations.
Contact us today and see why everyone is switching to Re-Leased. We will help you move over, and we’ll do it for free.
All new clients undertake a series of live training sessions customised specifically to your property portfolio. This will allow us to take you through best practice procedures, and answer any questions you may have.
Following these sessions, if you or your team require more help you have access to training and support via virtual training, tutorial videos, help centre articles and more.
Yes, Re-Leased takes its cybersecurity extremely seriously.
Our software, and your data, is protected by market-leading hosting service, Microsoft Azure, and automatically backed up to numerous servers.
Yes, we take our cybersecurity very seriously. We have recently been ISO 27001 certified, illustrating our excellence in information security.
Not only is our website secured with an SSL certificate, but the payments made online by both you, and your tenants (either by credit card, debit card or ACH) are encrypted and secured with PCI compliance.
You can read more about Re-Leased security here.
If you have full Admin access on your account, you can archive data yourself.
After verifying your identity extensively, we can also delete your entire account for you.
Deletion is permanent and there is no recycle bin or recovery.
No, Re-Leased is a cloud-based service, meaning it is accessible from anywhere on any electronic device that you would usually work from.
Simply sign up, and start using it.
We have an industry leading 99.99% server uptime. Typically, we will release updates on the weekend and middle of the night so it never affects your operations.
At this stage Re-Leased is only available in English, however if you have any specific requests please do not hesitate to contact us.
Yes, we welcome them!
As users of the software, we would love to hear from you. You can make suggestions and up-vote those already suggested by others on our Product Board here.
We follow this closely, then prioritise and progress those features that have the greatest demand.
Founder, Tom Wallace experienced first-hand the pain of managing property and tenants using old desktop software, spreadsheets and email. Immediately he knew this area was rich in potential for change.
After researching cloud technology products in other industries, he realised there was a global opportunity for a better property management solution that placed automation, design and great user experience at its core.
Our perspective means usability, productivity and reliability are at the center of the platform. Complex tasks are simplified and information centralised for full control from one screen.
Re-Leased is modern cloud-based property management software, purpose-built for commercial and mixed property portfolios. We’ve led the way in mobile applications and intelligent automation — empowering users to deliver exceptional experiences to their clients.
Our in-house tech team is constantly looking at ways to improve and add value to our service. As such, the Re-Leased software is constantly improving, and you can expect updates regularly.
These updates are done automatically and require no effort from you. Simply log in and you will be working from the latest version.
We have 3 apps that are designed for tenants, property managers and landlords/owners. Our cloud software and supporting apps give true flexibility. Work anywhere, on any device, improving efficiency and productivity. Instantly connect with what you need, when you need it, enhancing service levels and performance.