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George A Katheklakis, Director
KDN Group a Canberra family-founded, owned and operated business established in the mid-60s, has played a vital role in shaping the landscape of Canberra's property sector through property investment, development, and management. The company's commitment to excellence extends beyond business operations to active involvement in industry representation, notably through participation in organisations such as the Property Council of Australia.
George A. Katheklakis, Director & Property Manager joined the KDN Group in 2009. He has over 17 years experience in both the private commercial and public residential sectors of the Canberra property industry. In our discussion, George shares his insights into KDN Group's journey and the transformative role Re-Leased has played in their operations.
Before integrating Re-Leased into their operations, KDN Group faced several challenges typical of outdated management practices. There were a variety of reasons they wanted to bring a property management software, but some of the key drivers were:
Other solutions they explored lacked real-time synchronisation capabilities, requiring them to wait for specific times to sync data between the property and accounting functions. Additionally, tasks such as invoicing would consume a day and a half, further highlighting the inefficiencies of their existing systems.
The introduction of Re-Leased marked a turning point for KDN Group. With its intuitive interface, advanced features, and commitment to innovation, Re-Leased offered a holistic solution to their challenges. The promise of streamlined processes, real-time insights, and scalability resonated strongly with the team.
"There's a whole chunk of work that we don't have to do now anymore because it's all taken care of by the software."
KDN Group has experienced a paradigm shift in their approach to property management. Tasks that once required hours of manual effort are now completed in minutes thanks to automation and seamless integrations with the accounting software, Xero that KDN Group operates on.
It's very intuitive and rather than having to wait a day for example on an urgent invoice that needs to be paid for some urgent work, it can be done within an hour.
So from receiving the invoice, processing it, checking it, checking the work, to having it paid, it's reduced that time frame down.
With Re-Leased supporting KDN Group on tenant & lease management as well as property operations & maintenance the team can focus on more value-adding activities around their customers that elevate the overall client experience.
Re-Leased Insights has become an indispensable tool for KDN Group. With access to real-time data and actionable insights, from optimising rental yields to identifying growth opportunities across their portfolio.
It provides high-level reporting, looking at WALES, maintenance and other values. It's a brilliant dashboard and allows the executives to make strategic decisions.
The collaboration between KDN Group and Re-Leased exemplifies the transformative power of modern property technology. By embracing innovation and harnessing the capabilities of Re-Leased, KDN Group has not only overcome challenges but also unlocked new opportunities for growth and success. Helping them to stay ahead of the curve and deliver excellence for their clients.
"We prefer to be more front facing to the clients and the tenants and just finding out where their pinch points are. So it just frees up all our time." says George.
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