Property Manager, Adam Liddle Properties and Bournemouth & Poole Estates Ltd
Phil shares his success story using Re-Leased, and how he loves our integration with Xero.
Constant human error was a challenge, and inputting rents due as well as money paid into spreadsheets was an absolute nightmare. We knew we had to automate our processes, and Re-Leased stood out from the pack.
We found Re-Leased from extensive research and much digging around the internet, and working out what software integrations were around to best suit our business. After short-listing a number of potential software candidates, we landed on Re-Leased and haven’t looked back.
For me, and for our wider team, the main benefit of Re-Leased is that it is a cloud-based system and it integrates with Xero. This was a huge plus, and a large reason why we decided to go ahead with Re-Leased. As landlords, the integrations mean a lot in solidifying our processes.
Since implementing and going live with Re-Leased, we have experienced more accurate, centralised tenant accounts. Another huge win for us has been the fact that we are doing better billing for tenant liabilities also.
Vacating tenants are more accurately invoiced for any work carried out upon leaving. Having to previously conduct that process through spreadsheets, it has been a night and day shift to Re-Leased. Everything is streamlined.
We are better able to identify at a quick glance any tenants with financial problems by looking at how quickly they pay and when. This level of visibility is big for us, and it’s simply not achievable on traditional property management systems.
It has helped up to be more streamlined and has allowed us to focus more time on the things that matter, like important and timely revenue-driving tasks that help to scale our business.
It has prompted us to make more contact with our tenants, keeping in touch with them and prompting us to make sure we reach out to them if there are any issues that arise. Our relationship with our tenants is better than ever with the use of Re-Leased.
I was in a fortunate position that we were starting fresh with both Xero and Re-Leased, so I was able to ensure it was all set up exactly how I wanted it. Whilst it took time to collate the data and migrate the rent accounts, it was well worth the time it took to get set up correctly.
We are looking at new innovations all the time – such as digitally-signed tenancy agreements, more automated email and text message alerts for tenants, and a self-help property maintenance portal, too. We strive to be part of the innovation pack.