Case Study: HiAtlas and Re-Leased
HiAtlas Scales with Re-Leased’s Connected Workflows and Credia AI
HiAtlas is a boutique property management firm specialising in high-end, furnished rentals in Wellington and Auckland, New Zealand. With a growing portfolio catering to diplomats, film industry professionals, and corporate tenants, HiAtlas delivers flexible tenancy options that feel like a home away from home. For Jennifer Mattlin, founder and director, running a lean team meant each minute mattered and as the business grew, so did the complexity of daily operations.
Here’s how HiAtlas moved beyond spreadsheets and manual processes, harnessing Re-Leased to streamline property management, empower their team, and set the stage for future growth.
Jennifer Mattlin | Founder & Director
Manual Systems Holding Back Growth
HiAtlas began as a small operation, managing a handful of furnished apartments and homes for clients such as diplomats, sports professionals, and those in creative industries. As demand grew, so did the complexity of running the business.
“It was an Excel spreadsheet, which was fine to start off with when there were 5 to 10 properties. But once it got to 20 or 25, it was just too much to handle.”
The team juggled spreadsheets for property data, Xero for business accounts, and ad hoc processes for invoicing and bonds.
Key challenges included:
- Manual workload: Managing 20+ properties from lease agreements, billing, and tenant turnover required hours of after-hours data entry via spreadsheets and separate invoicing systems created unnecessary room for error.
- Risk of error: Keeping multiple spreadsheets aligned increased the risk of mistakes in invoicing and reporting.
- Disconnected systems: Information was scattered, making it difficult to gain a clear view of the portfolio or respond quickly to owner and tenant queries.
- Limited capacity: Administrative burden limited time for client relationships and business development.
“I remember sitting in the evenings just doing admin, almost data entry level, constantly. And so many different spreadsheets to try and encapsulate all the information. It got to a point that it wasn’t sustainable to do it properly anymore. You needed somewhere where all the information was in one spot.”
Implementing Re-Leased for Efficiency, Clarity, and Confidence
Recognising these roadblocks, HiAtlas sought a purpose-built platform that could centralise operations and scale with the business.
“It was the invoicing that prompted me to move to something different because I was like there’s just too much potential for human error. I needed it automated and clean, tied up nicely.”
The transition enabled the small HiAtlas team to handle growth to over 100 properties and then in 2025 they to expand their reach into Auckland without adding unnecessary admin overhead.
- Centralised property management: All property, tenancy, and financial data moved onto a single platform, eliminating cross-checking and ensuring a single source of truth. Goodbye spreadsheets!
- Automated invoicing and trust accounting: Re-Leased automated billing, owner statements, and trust reconciliation, freeing the team from repetitive tasks and reducing manual errors.
- Integrated workflows: Connections with third-party tools like Inspection Express and Xero (for business expenses) created seamless information flows.
- Connected email communications and maintenance workflows for a unified experience.
- Adopted Re-Leased Pay and began exploring AI-powered features via Credia.
Results: Time Savings, Better Service, and Future-Ready Operations
After moving to Re-Leased, HiAtlas saw measurable gains across day-to-day operations and client service. What began as a push to reduce manual work quickly became a step change in visibility, accuracy, and team capacity.
- Centralised operations and clearer visbility: All property and financial information now lives in a single, cloud-based system. Dashboards provide instant access to tenancy, arrears, and maintenance status, supporting proactive management.
- Reduced manual entry: Invoicing, owner statements, and commission calculations are automated, reducing time spent on repetitive tasks.
- Fewer errors: Automation and integration mean fewer mistakes, faster reconciliations, and greater confidence in reporting.
- Improved owner & tenant service: Mass email tools, trust accounting, and clear statements help HiAtlas deliver a more professional experience.
- Future-proof flexibility: The team can customise their use of Re-Leased, picking features that fit both residential and furnished rental needs.
- Empowered team: Integrated communications and workflows reduce the need for constant check-ins and allow each team member to focus on high-value work.
- Cleaner financial records: Trust accounting and owner statements are accurate, compliant, and accessible enhancing trust with clients. HiAtlas can assure clients and owners that their funds are safe and well-managed.
“Now it’s all in one place and it all syncs together and it all makes sense. You can provide your owners and your tenants with a much better service by using it.”
Feature Highlights: Tools That Made the Difference
Trust AccountingHiAtlas relies on Re-Leased’s trust accounting for transparent, compliant management of client funds.
“It’s a great selling point, because it gives people that assurance of how funds coming into your account are looked after. I’m not an accountant, but I can reconcile everything, and it’s really clean and clear.”
Email & Maintenance Integration
With integrated email and connections to Inspection Express, the team keeps communications and property inspections organised.
“All our inspections are now integrated. You just push send and the two things sync together—that’s great.”
Re-Leased Pay
HiAtlas uses Re-Leased Pay for streamlined rent collection, giving tenants and corporate clients more payment options.
“It’s pretty good. From our perspective, it’s great. The support team is amazing. The amount of times I have called them with ‘I don’t know what I’ve done’ and they’ll step by step untangle it.”
Automated Owner Communications
Mass email functionality during financial year-end reduces one-off requests and improves owner satisfaction.
AI-Powered Workflow with Credia Plus
Early adoption of AI features is driving further efficiency, especially with maintenance management.
“The best thing I’ve found so far is that maintenance hub. That’s probably what we’ll use the most. I can definitely see the potential.”
Future Outlook: Continuous Innovation to Meet Change, Scale and Credia AI
With Re-Leased as a foundation, HiAtlas is prepared to:
- Onboard new properties and team members without adding admin burden.
- Adopt new AI-powered tools like Credia to further reduce manual work and improve client service.
- Respond confidently to opportunities - such as new business partnerships or investments thanks to clear, accurate records and reporting.
“I always have to have in the back of my mind that I need to have the company set up in a position that if someone else was to come and invest or if ownership changes, I’ve got a really good platform to say, look, this is the company, this is where all the information is and everything’s in a really good state.”
HiAtlas is committed to staying at the forefront of property management innovation
- AI-driven workflows: Early success with Credia Plus is encouraging the team to further automate manual processes.
- Ongoing integration: As new features become available, HiAtlas evaluates and implements those that drive efficiency and client value.
- Growth-ready foundation: With scalable, cloud-based tools in place, HiAtlas is positioned to continue expanding its footprint and service offering.
Transforming workflows with Credia AI
After attending one of Re-Leased's customer roadshow, the team saw firsthand how Credia would remove manual admin - turning “one email equals five to seven tasks” into a streamlined flow.
Credia's maintenance workflow proved significantly faster than the previous form, enabling quick actions (like sending emails) without context-switching.
“The maintenance workflow in Credia Plus is miles faster. I can send emails and move on. I was hesitant at first about what it would say, but after using it, I can see where it’s going—and it’s quicker, better, and exactly what we need.”
The team initially worried AI might act without oversight. In practice, they retained full control of every step—while workflows moved dramatically faster.
“There was some uncertainty for me around trusting AI with those tasks, but with Credia it never acts without you. You’re always in control - and it makes the whole process so much quicker.”
“It’s the future, right? So you’ve got to keep moving forward. I want to make sure as much as I can that I’m still using the best technology and keeping up at the front of it.”
For firms still relying on spreadsheets or disconnected tools, Jennifer’s message is clear:
“Don’t stick to the spreadsheets. Re-Leased gives you a really clean, clear picture, you can provide your owners and tenants with a much better service by using it. And you’re going to save yourself time.”
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