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How NAI Harcourts North Shore are Driving Continuous Improvement and Better Client Outcomes

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Ashwini Lal
Finance & Administration Manager,
NAI Harcourts North Shore

Located in the heart of Takapuna, the North Shore’s commercial hub, NAI Harcourts North Shore are commercial property specialists working across a full spectrum of property asset classes and values. Their large portfolio encompasses properties that can range from single units to multi-story high-rise buildings in the CBD.

Ashwini Lal works as their Finance and Administration Manager with responsibility for managing the day-to-day accounts of their clients and being the Re-Leased champion within the business.

Starting out as a single person managing a singular portfolio, everything was run using spreadsheets and word documents. After successfully growing the business and acquiring additional portfolios there was a need for their business systems and processes to evolve too. 

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The backbone of their business

NAI Harcourts North Shore chose to stay with Re-Leased, even after conducting a full audit of their systems and reviewing other systems that were available on the market. Ashwini is quick to point out how the product is a great match for their varied portfolio and how they are able to utilise the end-to-end capabilities of the platform to its full potential. 

The 12 person team at NAI Harcourts North Shore ranges from management to administration, and they all use Re-Leased daily. It is the team's primary tool for end-to-end portfolio management.

The team appreciates never missing critical dates like rent renewals. By downloading reports and sharing them with property managers each month, they are able to provide information ahead of time and help to manage their team's workloads. This way nothing gets missed, because, in commercial real estate, lease management is the key to success.

 

Re-Leased has helped me in my role as everything is one place and there is a single source of truth. You can save all your documents and emails into Re-Leased and it makes it so much easier.

 

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The support team did an audit of the system and it was very valuable as it helped me to understand the system end-to-end. Also, the ongoing support provided by Re-Leased has been tremendous and helped me to understand my portfolio even better.
 
  
Ashwini Lal

 

A single source of truth

For Ashwini, Re-Leased provides peace of mind.

Knowing there is a single source of truth within the company is the best benefit Re-Leased provides. Ranging from correspondence with tenants right through to tracking critical dates and saving the relevant documents on the system removes stress.

Looking to the future, Ashwini and the team will continue to rapidly grow their portfolio. There is a strong drive for continuous improvement, with an additional 5 high-rise properties being acquired and a planned future integration with CREDIA for improved reporting and insights on their portfolio.

 

Every month we download the reports and share them with our Property Managers. We are able to provide them the information they need to effectively manage workloads, and that way nothing gets missed, which is very important.

 

 

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