Mason Partners, a well-established multi-disciplinary practice specialising predominantly in retail agency but with a central property management role, has built a reputation for expert advice in managing a diverse portfolio of properties. From safeguarding clients' investments to optimising property performance, Mason Partners has always sought to innovate. However, as the property management landscape became increasingly complex, a more advanced and comprehensive solution was needed to maintain their competitive edge.
"Our focus has always been on delivering exceptional service to our clients, but as our portfolio grew, we recognised that our current software was no longer sufficient to support our evolving needs," says Andrew Kelly, Head of Asset Management at Mason Partners.
Before implementing Re-Leased, Mason Partners relied on a client-based software system that, while functional for basic tasks, was increasingly inadequate for the growing demands of the business and their clients. This outdated system presented several key challenges:
"The lack of integrated compliance tracking and document storage meant we were constantly managing critical tasks across multiple platforms, explains Daniel Cole Head of Facilities Management at Mason Partners. "This led to inefficiencies and, more importantly, an increased risk of missing key event and compliance deadlines."
The turning point came when Mason Partners' existing software provider announced significant changes to their platform. This triggered a thorough reassessment of the company's software needs.
"Suddenly, we were faced with a decision-either continue to patch over the gaps in our current system or invest in a platform that could support our long-term growth and aims for us and our clients," reflects the team.
Mason Partners sought a new solution that would:
After exploring various options, Re-Leased emerged as the best fit. Designed specifically for the property management sector, it offered all the features Mason Partners needed to modernise their operations.
The decision to move forward with Re-Leased transformed Mason Partners' operations almost immediately. The platform's property-focused design addressed their key pain points, particularly in the areas of document management and compliance tracking.
Even in the early stages of using Re-Leased, Mason Partners began to see clear improvements in their operations.
Tasks that previously took hours now take minutes and the platform has helped us become more organised, allowing us to respond to client needs faster.
Re-Leased gives Mason Partners peace of mind. They no longer worry about missing compliance deadlines, as Re-Leased ensures they stay on top of things, allowing the team to focus on higher-value tasks, further increasing productivity.
Centralised document storage has reduced the time spent searching for files, resulting in quicker decision-making and better client service.
Ultimately, Re-Leased has allowed us to improve our operations significantly. Our property management processes are now more efficient, which directly translates into better outcomes for our clients.
Mason Partners is particularly excited about the continued potential of Re-Leased, especially with the trial of its advanced compliance platform.
"We are currently exploring Re-Leased's full capabilities, and the compliance module is proving to be a critical tool for us," shares Daniel Cole. "We anticipate that it will play a key role in consolidating all of our compliance data into one location, ensuring we meet the highest standards in property management."
Re-Leased has proven to be the ideal solution for Mason Partners, helping the company overcome its previous software limitations and equipping the team with the tools needed to manage a diverse property portfolio more effectively.
"With Re-Leased, we're confident we can maintain our high standards of property management while continuing to grow and adapt to the needs of our clients," says Tom Gibson Property Management Partner.
This platform allows us to focus on what we do best-delivering expert advice and continuing to optimise property investments.
As Mason Partners looks to the future, they are excited to continue evolving with Re-Leased, leveraging its powerful features to enhance operations, improve compliance, and support the firm's long-term goals.