Getting Started and FAQs

Re-Leased Pay for tenants

Re-Leased Pay is a secure online payment feature, which allows you to pay your rent and charge invoices more conveniently using a payment method that works the best for you, including credit cards, debit cards, digital wallets and bank direct debit. 

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Payment Options that Simplify and Empower

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Pay Directly from Your Invoice

Pay directly from your invoice with Apple Pay, Google Pay, or a quick link—all with one simple click.

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Control Over Your Cash Flow

More payment options giving you greater control over your cash flow. 

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Automated Payment Updates

Set and forget so that you no longer need to worry about remembering payment due dates or manually handling payments each month 

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Earn Rewards for Your Payments

Earn rewards points, for use on personal or business perks. 

Convenience with added security 

Managing your rent and service charge payments through Re-Leased Pay is easy, quick and secure. Powered by Stripe, a global leader in online payments, Re-Leased Pay offers industry-leading security features, ensuring your personal and financial information is protected. 

Whether you’re looking to make a one-off online payment or setting up recurring payments to automate future payments upfront, this guide is here to assist you. 

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How to make a payment

If you have any questions, please contact your property manager or landlord. 

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Step 1: Access Your Invoice

Click the Pay Online button in the rent or service charge invoice or email from your landlord or property manager. Then, click "Pay" next to the invoice you want to settle.

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Step 2: Choose Your Payment Method

Select your payment method and choose whether you want to make a one-time payment or set up recurring payments to automatically cover future payments.

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Step 3: Complete the Payment

Enter your payment details and click Pay to complete the process. You’ll then see a confirmation screen, and a confirmation email will be sent to you.

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Setting up recurring payments 

Set and forget! With recurring payments, your rent or service charges will be paid on time, every time, so you never have to stress about missing a payment or paying expensive late fees. With recurring payments, upcoming payments will be processed automatically based on the schedule set by your landlord or property manager. 

Here’s how to go about it:  
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Step 1: Access the Recurring Payments Setup

Click the Set up recurring payments link in the email you receive from your property manager or landlord. 

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Step 2: Select Your Payment Method

Choose your payment method and enter your payment details.

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Step 3: You're All Set!

That's it! A reminder email will be sent three days before each automatic payment, and you’re free to cancel your recurring payments at any time. 

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FAQ's

 

Managing my Payments
Do I need to have a Re-Leased Pay account to make payments? 

No, your property manager or landlord is using a property management platform called Re-Leased. This platform provides an online payment collection service, Re-Leased Pay, that makes it easier and more flexible for you to pay your rent and charge invoices. With Re-Leased Pay, you can choose from multiple payment methods, including credit cards, debit cards, ApplePay, GooglePay,  allowing you to make payments securely online. This way, you have more options for how you pay your rent. 

Can I set up recurring payments?

Setting up recurring payments is easy and quick. With recurring payments, your rent or service charges will be paid on time, every time, so you never have to stress about missing a payment or paying expensive late fees.  

You have three options to do this:  

  • Directly from an invitation email you will receive from your property manager or landlord  
  • From any rent invoice 
  • From the Tenant App (if your property manager or landlord uses it) 
How do I cancel recurring payments?
You have full control when it comes to cancelling recurring payments. You can do this in the Invoice Overview area, through the upcoming payment reminder email, or from the confirmation email you received after setting up your recurring payment plan. 
Can I pay partial invoices?
Right now, you can only pay invoices in full. 
Understanding payment limits and fees 
What payment methods are available?

Credit Cards (MasterCard, Visa, Diners Club, American Express), Debit Cards, ACH/BECS/Bacs/Pad Direct Debit, Apple Pay, Google Pay and Cash App. 

What are the fees and charges to make a payment?

Each transaction completed with Re-Leased Pay includes processing fees that vary depending on your region. These fees are regularly reviewed to align with the current market rates. 

You can read more about our fees here. 

 

Australia 

New Zealand 

United Kingdom 

Ireland 

Canada 

United States 

Standard Credit Card and Debit Card

1.85% + AUD $0.30 

2.99% + NZD $0.30 

1.90% + GBP £0.20 

1.75% + EUR €0.30 

2.99% + CAD $0.30 

2.99% + USD $0.30 

Premium Credit Card *

2.95% + AUD $0.30 

3.45% + NZD $0.30 

3.45% + GBP £0.20 

3.45% + EUR €0.30 

3.45% + CAD $0.30 

3.45% + USD $0.30 

Processing fee (direct debit) 

1.00% +AUD 0.30  

A cap of AUD $3.50 applies per transaction

N/A 

1.00% +GBP £0.20

A cap of GBP £5.00 applies per transaction 

N/A 

1.00% + CAD $0.40 

A cap of CAD $5.00 applies per transaction 

0.80% 

A cap of USD $5.00 applies per transaction 

 

*Premium rates are applied to all transactions with higher processing costs such as international transactions, link payments and those made with premium card types such as American Express and others.

Are my payments visible to the property manager immediately?
You and your property manager or landlord can see right away when a payment is made and is being processed. However, it usually takes between 1 to 5 working days for the funds to be received by the property manager or landlord, depending on the payment method and region. 
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  • Double-check Payment Details: Always verify payment details are correct before submitting a payment. 
  • Ensure Sufficient Funds: Make sure your bank account or credit card has enough funds to cover the rent payment to avoid declined transactions. 
  • Be sure to keep an eye out for Payment Reminders: Reminders are sent 3 days before the recurring payment is taken. 
  • Monitor Payment Confirmation: Always look for confirmation of payment, such as a receipt or email, and regularly check your bank account to ensure the payment was successful. 
Payment history and account details 
How do I change my payment method?

For one-time payments, you can choose your payment method each time you make a payment. With recurring payment plans, you’ll need to first cancel your current schedule, then set up a new recurring payment plan with your new payment method. You can do this in the Invoice Overview area. You’ll receive confirmation emails for both cancelling your old plan and activating the new one.  

Please contact your property manager or landlord for any further questions. 

© 2024 Re-Leased Software Company Ltd