Case Study: PPH Commercial and Re-Leased
PPH Commercial Levels Up Client Accounting and Team Efficiency With Re-Leased
PPH Commercial is a leading commercial property surveyor and consultant with over 35 years of experience. Based in East Yorkshire, their management team oversees a wide-ranging portfolio that spans industrial, retail and office assets across East Yorkshire, Lincolnshire and South Yorkshire. With a dedicated team of eight, two accountants, four property managers and two facilities managers, PPH Commercial is committed to delivering operational excellence for property owners and tenants alike.
Vanessa Barnes | Head of Client Accounting
Facing Growing Complexity: The Challenge of Outdated Systems
Managing a diverse portfolio comes with inherent complexity. For PPH Commercial, legacy systems and manual workflows were becoming a barrier to efficiency. Their previous software offered basic accounting functionality but little support for property managers. As a result, administrative tasks like processing payments and month-end reports were time-consuming and resource-intensive.
“Every process was long-winded. Even paying our clients could take all day. What used to take the best part of a day at month end now takes around two hours.”
Key challenges included:
- Reliance on accounting-focused software that didn’t serve the needs of property managers
- Excessive manual effort for routine processes, creating bottlenecks at month-end and with statement generation
- Limited automation, resulting in duplicated work and slower response times for clients and tenants
Adopting Re-Leased: A Purpose-Built Solution for Commercial Real Estate
PPH Commercial recognised the need for a comprehensive, cloud-based platform that could empower their team, improve collaboration and streamline operations. They chose Re-Leased for its user-friendly design and ability to support both accounting and property management functions.
The team quickly realised the platform’s intuitive interface and the potential for organisation-wide impact.
Solution highlights:
- Cloud-based access: Enabled flexible, remote working and real-time updates
- Integrated client accounting: Allowed seamless transition from the old system, eliminating the need for separate accounting software
- System-driven workflows: Reduced manual input and streamlined key processes like payment runs and month-end closing
- Tenant payment solutions: Adoption of Re-Leased Pay to improve arrears management and real-time payment tracking
- Reporting and dashboards: Customisable reports and event diaries improved visibility and team collaboration
Empowering People: A Positive Cultural Shift
The adoption of Re-Leased has not only streamlined operations but also driven positive change within the team. New starters adapt quickly, and existing staff have grown more confident and proactive in using technology to solve problems.
- Faster onboarding: Graduates and new hires quickly become proficient in Re-Leased
- Greater autonomy: Team members are empowered to run their own reports and manage their own tasks
- Enhanced collaboration: Shared access to dashboards and event diaries strengthens teamwork and ensures everyone is aligned
“It’s definitely benefited everyone. The team is more self-sufficient, and new starters take to it straight away.”
Unlocking Value with Advanced Features
Re-Leased features continue to create value for PPH Commercial:
- Re-Leased Pay: Offers real-time payment updates, reducing arrears and improving cash flow visibility
- Reporting tools: Custom report building and event tracking allow teams to monitor performance and stay ahead of key dates
“With Re-Leased Pay, as soon as tenants pay, it’s reflected in real time. That helps with arrears and gives us confidence in our data.”
Looking Ahead: Ongoing Improvement and a Future-Ready Team
PPH Commercial is committed to continuous improvement. By leveraging Re-Leased’s evolving features and cloud-first approach, the team is well positioned to meet future challenges and scale their business with confidence.
