Re-Leased
Cookie Notice
Re-Leased Cookie Notice
1. Introduction
This Cookie Policy explains how Re-Leased Software Company Limited and its affiliates ("Re-Leased", "we", "us", or "our") use cookies and similar tracking technologies on our website and property management software platform (collectively, the "Services").
This policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use an online service. Cookies are widely used to make websites work more efficiently and provide information to website owners.
Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" cookies (deleted when you close your browser).
3. Similar Technologies
In addition to cookies, we may use other similar technologies including:
- Web Beacons/Pixels: Small graphic images that allow us to monitor user activity and website traffic
- Local Storage: Technology that allows websites to store data locally on your device (HTML5 local storage, IndexedDB)
- Software Development Kits (SDKs): Code embedded in our mobile applications that functions similarly to cookies
- Device Fingerprinting: Techniques that combine device characteristics to recognize devices
References to "cookies" in this policy include these similar technologies.
4. Why We Use Cookies
We use cookies and similar technologies for the following purposes:
- Essential Operations: To enable core functionality and security features
- Authentication: To identify you when you log in and keep you logged in during your session
- Preferences: To remember your settings and preferences
- Performance: To understand how the Services are used and identify technical issues
- Analytics: To analyze usage patterns and improve our Services
- Security: To detect and prevent fraudulent activity and security threats
- Functionality: To provide enhanced features and personalization
5. Types of Cookies We Use
5.1 Strictly Necessary Cookies
These cookies are essential for the Services to function and cannot be disabled in our systems. They are usually only set in response to actions you take, such as logging in, setting privacy preferences, or filling in forms.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| session_id | Maintains your login session | Session | Re-Leased |
| auth_token | Authenticates your identity | 24 hours | Re-Leased |
| csrf_token | Prevents cross-site request forgery attacks | Session | Re-Leased |
| cookie_consent | Records your cookie consent preferences | 12 months | Re-Leased |
| load_balancer | Routes requests to appropriate servers | Session | Re-Leased |
Legal Basis: These cookies are necessary for contract performance and system security. Under GDPR, ePrivacy Directive, and equivalent laws, consent is not required for strictly necessary cookies.
5.2 Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or third-party providers whose services we use. If you do not allow these cookies, some or all of these features may not function properly.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| user_preferences | Stores your interface preferences (language, time zone, display settings) | 12 months | Re-Leased |
| recent_properties | Remembers recently accessed properties for quick navigation | 30 days | Re-Leased |
| dashboard_layout | Saves your customized dashboard configuration | 12 months | Re-Leased |
| notification_settings | Stores your notification preferences | 12 months | Re-Leased |
Legal Basis: Legitimate interests (service improvement) and/or consent, depending on jurisdiction.
5.3 Analytics and Performance Cookies
These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously. This helps us improve our Services and user experience.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| _ga | Distinguishes unique users | 2 years | Google Analytics |
| _gid | Distinguishes unique users | 24 hours | Google Analytics |
| _gat | Throttles request rate | 1 minute | Google Analytics |
| _ga_[container-id] | Persists session state | 2 years | Google Analytics 4 |
| amplitude_id | Tracks user behavior and product analytics | 10 years | Amplitude |
| amplitude_session | Identifies user sessions | Session | Amplitude |
| mixpanel_distinct_id | Distinguishes unique users for analytics | 1 year | Mixpanel |
Third-Party Privacy Policies:
Legal Basis: Consent (where required) or legitimate interests.
5.4 Advertising and Marketing Cookies (If Applicable)
These cookies may be set through our site by advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| _fbp | Facebook tracking pixel | 3 months | |
| li_sugr | LinkedIn browser ID | 3 months | |
| _gcl_au | Google Ad click identifier | 3 months | Google Ads |
| __hstc | HubSpot visitor tracking | 13 months | HubSpot |
| __hssrc | HubSpot session tracking | Session | HubSpot |
6. First-Party vs. Third-Party Cookies
- First-Party Cookies: Set directly by Re-Leased and can only be read by us
- Third-Party Cookies: Set by external service providers (analytics, advertising platforms)
Third-party cookies are governed by the respective third party's privacy policy. We recommend reviewing these policies to understand how these providers use your information.
7. Your Cookie Choices
7.1 Cookie Consent Management
When you first visit our Services, you will see a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by cookie category
You can change your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in the footer of our website
- Accessing your account settings within the Services
- Clearing your browser cookies (see Section 7.2)
7.2 Browser Controls
Most browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Accept only first-party cookies
- Delete cookies after each session
- Receive notification before cookies are set
How to manage cookies in common browsers:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Edge: Settings > Cookies and site permissions > Cookies and site data
Please note that blocking or deleting cookies may impact functionality of the Services, and some features may not work properly.
7.3 Opt-Out Tools
For analytics and advertising cookies, you can also use these opt-out mechanisms:
- Google Analytics Opt-Out: tools.google.com/dlpage/gaoptout
- Network Advertising Initiative: optout.networkadvertising.org
- Digital Advertising Alliance (US): optout.aboutads.info
- European Interactive Digital Advertising Alliance: youronlinechoices.eu
- Digital Advertising Alliance of Canada: youradchoices.ca
7.4 Mobile Device Settings
For mobile applications, you can manage tracking through your device settings:
- iOS: Settings > Privacy > Tracking / Advertising
- Android: Settings > Google > Ads > Opt out of Ads Personalization
7.5 Do Not Track Signals
Some browsers have "Do Not Track" (DNT) features. Our Services do not currently respond to DNT signals, as there is no industry-wide standard for how to interpret these signals. However, you can control cookies through the methods described above.
8. How Long Do Cookies Last?
Cookie duration varies by type:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device until expiration or manual deletion (duration ranges from 24 hours to 2 years depending on the specific cookie)
Specific durations for each cookie are listed in Section 5 above.
9. Updates to Cookies
We may add, remove, or modify cookies as we improve our Services or adopt new technologies. We will update this Cookie Policy accordingly and encourage you to review it periodically.
Material changes will be communicated through:
- Updated "Last Updated" date at the top of this policy
- Notice on our website or within the Services
- Email notification to account holders (for significant changes)
10. Jurisdiction-Specific Information
10.1 European Economic Area and United Kingdom
Under the GDPR, ePrivacy Directive, and UK PECR:
- We obtain consent before setting non-essential cookies
- You can withdraw consent at any time through our cookie banner or settings
- Consent is specific, informed, and freely given
- Strictly necessary cookies do not require consent
10.2 California, USA
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Cookies that collect personal information are subject to CCPA rights
- You have the right to opt-out of the "sale" or "sharing" of personal information
- We do not sell personal information in the traditional sense, but some cookie-based advertising may constitute "sharing" under CPRA
- Use the "Do Not Sell or Share My Personal Information" link (if applicable) or adjust cookie settings
10.3 Canada
Under PIPEDA and provincial privacy laws:
- We obtain consent for cookies that collect personal information for secondary purposes
- You can withdraw consent by adjusting your cookie preferences
- Essential cookies for service delivery may not require consent
10.4 Australia and New Zealand
Under the Privacy Act 1988 (Cth) and Privacy Act 2020:
- We comply with privacy principles regarding collection of personal information via cookies
- You can manage cookies through browser settings and our cookie banner
- We provide clear information about cookie practices
11. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Re-Leased Software Company Limited
Email: privacy@re-leased.com
Address: Level 2, 111 Wellesley Street West, Auckland Central, Auckland, 1010, New Zealand
If you are located in the UK, you may also contact our EU/UK representative, Re-Leased Software Company UK Limited, at Level 2, 8-14 Vine Hill, London, England, EC1R 5DX.
12. Related Policies
For more information about how we handle your personal information, please review:
- Privacy Policy: Re-Leased Privacy Policy
- Master Services Agreement: Terms and Conditions
- Data Protection Agreement: Re-Leased Trust Centre