MANAGER AT OKANO PROPERTIES INC.
“Okage Sama De” is a Japanese phrase that Chris Okano, of Okano Properties, Inc., keeps front of mind. It is a reminder to be grateful to your ancestors. Be thankful for their sacrifices and take care of what they leave behind for you. In Chris’ case, that means the family business.
Acknowledging that, “No one cares like an owner,” Chris decided to take the property management in-house—which led to several key benefits:
Developing a strong relationship with tenants is important, but having full control and visibility into the selection process has been a game changer for Okano Properties.
“We’ve seen a tremendous advantage from managing this function and speaking directly to prospective tenants. By being selective and bringing in higher quality tenants, we’re not having a problem collecting rent because the tenants are the more financially sound ones.”
The importance of relationship building cannot be overstated. Okano Properties have developed valuable trade relationships by spending their own maintenance funds directly, which leads to lower costs and faster turnaround on maintenance and construction projects.
As Chris notes, “I’ve already collected the CAM, so if I hire someone to do work, why would I not pay on receipt of the supplier invoice? I’m not trying to use their cash flow to run my business.”