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Data Privacy Checklist
Brand and Use Checklist
What to anonymise before pasting into an LLM — and how to use AI safely with sensitive property data.
The Core Rule
Assume anything you paste into an LLM could be seen by a third party. This is not always the case — but it is the right default posture until you have verified your tool’s data settings.
Before you paste anything
Check that your LLM has "improve model" or "train on conversations" turned off.
Claude: Settings → Privacy · ChatGPT: Settings → Data Controls
Claude: Settings → Privacy · ChatGPT: Settings → Data Controls
What is Safe to Share
| Data type | Safe? | Notes |
|---|---|---|
| Generic property descriptions | ✓ Safe | Property type, size, location suburb — no identifying details |
| Anonymised lease terms | ✓ Safe | Rent amounts, terms, review mechanisms — without tenant name or address |
| Process questions | ✓ Safe | "How do I handle a lease expiry?" — no personal data involved |
| Draft communications | ✓ Safe | With placeholder names — replace real names before pasting |
| Market research questions | ✓ Safe | General market analysis with no client-specific data |
What to Anonymise First
| Data type | Risk | Replace with |
|---|---|---|
| Tenant full name | ⚠ Replace | [Tenant Name] or [Tenant A] |
| Property street address | ⚠ Replace | [Property Address] or suburb only |
| Tenant contact details | ⚠ Replace | [Phone] / [Email] |
| Financial account numbers | ⚠ Replace | [Account Number] |
| Owner personal details | ⚠ Replace | [Owner Name] |
| NZ/AU IRD or tax numbers | ⚠ Replace | [Tax Number] |
Never Share
Full tenancy application documents
Contain identity documents, financial history, references.
Full lease agreements with all parties named
Summarise or extract specific clauses with names removed.
Bank statements or financial records
Even for arrears analysis — use anonymised figures only.
Maintenance records with tenant vulnerability information
Medical, family, or personal circumstances.
Pre-Send Review Checklist
| Check | Done? |
|---|---|
| 🔍 Scanned for full names (tenant, owner, guarantor) | [ ] |
| 🔍 Removed or replaced street addresses | [ ] |
| 🔍 Removed phone numbers and email addresses | [ ] |
| 🔍 Removed account numbers and financial identifiers | [ ] |
| 🔍 Verified LLM privacy settings are set to "do not train" | [ ] |
| 🔍 Not uploading a full document when only a clause is needed | [ ] |
Privacy Settings by Tool
| Tool | Where to find it | Setting to enable |
|---|---|---|
| Claude | Settings → Privacy | Turn off "Improve Claude for everyone" |
| ChatGPT | Settings → Data Controls | Turn off "Improve the model for everyone" |
| Microsoft Copilot | Privacy settings in M365 admin | Configure tenant-level data boundaries |
Best practice
Create a firm-wide rule that all AI use happens with these settings verified. Add a line to your AI Usage Policy making this a requirement.