AI Glossary and Jargon Buster
Brand and Use Reference Sheet
Plain-English definitions of every AI term you will encounter — with property management examples.
Core Concepts
| Term | What it means | Property example |
|---|---|---|
| LLM | Large Language Model — an AI trained on vast amounts of text that can understand and generate human language | Claude, ChatGPT, Gemini are all LLMs |
| Prompt | The instruction or question you type to the AI | "Draft a rent arrears notice for a tenant 14 days overdue" |
| Context window | The amount of text an AI can "see" and remember in one conversation — measured in tokens | A 10-page lease fits easily; a 200-page portfolio report may need to be split |
| Hallucination | When an AI confidently states something that is false or made up | AI inventing a clause that isn't in the lease, or giving wrong market rent figures |
| Token | A chunk of text (roughly 0.75 words). AI models have limits on how many tokens they can process at once | 1,000 tokens ≈ 750 words ≈ about 1.5 pages of text |
| Temperature | A setting that controls how creative vs predictable AI responses are. Low = consistent; high = more varied | Use low temperature for formal notices; higher for brainstorming |
Tools & Features
| Term | What it means |
|---|---|
| Project / Custom GPT | A saved workspace with permanent instructions and uploaded files — your AI standard operating procedure |
| System prompt | Background instructions that shape every response in a Project — your firm's rules, tone, and persona baked in |
| Skill / Agent Skill | A reusable set of instructions you paste in to give the AI a specific capability (e.g. Negotiation Coach) |
| Artifacts | In Claude: files (Word docs, spreadsheets) that appear in a separate panel, ready to download |
| Customise | Personal settings that apply to every conversation — your name, role, firm, and preferences |
Common Misconceptions
"AI knows my portfolio"
It doesn't. LLMs have no access to your specific data unless you paste it in or upload it.
"If it sounds confident, it's right"
LLMs can be confidently wrong. Always verify specific facts, figures, and legal advice.
"It remembers last time"
Each new chat starts fresh. To continue a conversation, reopen the same chat thread.
What to trust
Drafting, summarising, explaining, brainstorming. AI is excellent at communication tasks where you review before sending.
What to verify
Specific legal clauses, rent figures, dates, compliance obligations. Treat as a first draft, not a final answer.