Tenant Portal App for Property Portfolios in Australia
A tenant mobile app is a self-service platform that gives commercial tenants direct access to maintenance requests, lease details, payment history, and property manager communications from their phone or browser.
Last updated: March 2026
What can tenants do with the Re-Leased tenant portal mobile app?
The Re-Leased Tenant Mobile App gives tenants in Australia self-service access to their tenancy from any device.
| Feature | What tenants can do |
|---|---|
| Maintenance requests | Log issues with photos and descriptions, track job status through to completion. |
| Lease and property details | View lease terms, tenancy dates, rent review schedules, and property documentation. |
| Payment history | Review payment records, outstanding balances, and invoice history across rent and outgoings. |
| Document access | Access leases, notices, correspondence, and maintenance records in one place. |
| Direct communication | Message property managers directly through the app, reducing email and phone volume. |
How does a tenant portal app benefit property management teams?
A tenant portal app reduces the operational burden on property management teams by shifting routine interactions to self-service.
- Fewer inbound calls and emails. Tenants log maintenance requests, check payment history, and access documents without contacting your team.
- Faster maintenance resolution. Issues arrive with photos and descriptions from the start, reducing back-and-forth before work orders can be created.
- Improved tenant retention. Tenants who can self-serve and communicate directly with their property manager report higher satisfaction and longer tenancies.
- Reduced admin time. Payment queries, document requests, and status updates are handled through the portal instead of manually.
What makes a commercial tenant portal different from residential?
Most tenant portal apps on the market are designed for residential tenants with basic rent and maintenance needs. Commercial tenants have different requirements.
| Capability | Residential tenant portals | Re-Leased Tenant App |
|---|---|---|
| Lease visibility | Basic rent amount and dates. | Full commercial lease details including rent reviews, break options, and critical dates. |
| Maintenance logging | Simple text-based requests. | Photo-documented requests with status tracking through to work order completion. |
| Payment history | Unit count and vacancy rate. | Occupancy, arrears aging, maintenance cost analysis, and income variance by property. |
| Document access | Limited to lease agreement. | All tenancy documents including leases, notices, correspondence, and inspection reports. |
| Communication | Basic messaging or email. | Direct in-app communication with property management team, linked to tenancy record. |
How do tenants access the Re-Leased tenant portal?
The Tenant App is included with every Re-Leased subscription at no additional cost.
- Download. Available on iOS (App Store) and Android (Google Play). Search "Re-Leased Tenant."
- Tenant onboarding. Property managers invite tenants through the Re-Leased platform. Tenants receive an invitation to download and set up their account.
- No per-user fees. There are no additional charges for tenant portal access, regardless of how many tenants use it.
- Connected to your platform. The Tenant App connects directly to the Re-Leased platform your team uses, so maintenance requests, payments, and communications flow through a single system.
Frequently Asked Questions
Re-Leased was a standout product for me. I knew I needed something that for the next 10 years was going to have the ability to change with me. Everything else I had used in the past was inflexible.
Allan Satterthwaite, Director
AMS Property
Prior to adopting Re-Leased, property management was costing approximately $600-$1,000 for each property per month. By using Re-Leased Stasia is seeing a 90% saving in property management expenses.
John Frilingos & Matthew Harris, Project Manager and Coordinator
Stasia
When you’re reviewing a tenancy with a tenant, talking about things like when their term renewal is, instead of lugging around a lease document, you can log into Re-Leased and all that information is at your fingertips.
Annah Kight, Director
Mackersey Development
We had a fantastic support network when we initially set it up and even now if we have an issue they will come out and help us - the support is incredible. I recommend Re-Leased because it’s easy, it saves us time and it helps us be as accurate as possible.
Nick Healy, Director
Attune Asset Management
Re-Leased is a game-changer when it comes to managing our operations. It means we’ll never miss key dates, rent escalations or opportunities to renew with our tenants. We no longer have to spend our time on manual tasks and can focus on making good business decisions. It’s a lot more strategic and growth orientated.
Severina Lutaj, Chief Growth Officer
ActivityPlex
Re-Leased saved us over 35 hours of administration per week — lowering costs and freeing up time for us to focus on growing our business.
Matt Fitzgerald, Partner and Head of Property & Asset Management
CPP
It’s the only SaaS-based tool out there that operates in the cloud and makes property management accounting and bookkeeping a lot more efficient.
Ryan Zysman, Co-Founder
Future Balance
It's important when talking with our clients that they know we understand their business. That's why working with industry-specific apps such as Re-Leased adds so much value and builds so much trust for us with them.
Joel Topham, David Walsh, Sarah Powel
Sagars and Pickard Properties