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Customer care & support

Flourish with committed support and fast onboarding.

We're committed to creating successful, lifelong customers and that starts before you even get up and running. Lean on a team of commercial property software experts to grow your business. 

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Get up and running quick smart

We'll import your data so you don't have to

Just like you, we’re tired of slow, painful software implementations. So we decided to make life easier for customers by doing the heavy lifting and importing your data into Re-Leased. This means you spend your energy getting the most out of Re-Leased, rather than inputting information. 

How it works:

  • We extract data from your leases or existing systems
  • Convert data into a Re-Leased template
  • Once approved by you, we import it all into Re-Leased
  • You’re ready to start your onboarding!

 

Re-Leased Support

Getting started with
Re-Leased

You'll get a dedicated Implementation Consultant to guide you through your onboarding and set you up for success. We're right there with you each step along the way because getting started right will put you in the best position to truly level up how you work.

Here’s how our Implementation Consultants set you up for success:

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Schedule and deliver training sessions to get your team up to speed.

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Are available if any issues or questions arise during implementation and are on-hand once you go live.

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Become Re-Leased certified with best practice training modules from our Academy.

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Global support when you need it

Re-Leased is a mission-critical system for your business so we're ready to help if you ever need us. With offices around the globe, our team is always on hand to help you throughout your working week. No ask is too big for our team to help you get the most out of Re-Leased.

You can also jump into the Knowledge Base anytime to find answers to one of your questions.

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Frequently Asked Questions

Make the best decision for your business and see if we're the right fit for you. Get in touch if you have any other questions. 

What is Re-Leased?

Managing commercial property requires you to stay ahead of thousands of critical action items across your leases and tenancies, without taking your eye off the ball with your finances. 

Re-Leased is the commercial property management software that allows you to be faster, smarter and to be more in control of your commercial property portfolio across operations and finance. No compromises. Re-Leased helps you minimise risk and maximise returns, focus on tenants and properties, not paperwork as the control centre for your management operations.

Who is Re-Leased for?

Re-Leased is built for anyone managing commercial or diverse property portfolios. We serve property management companies, owners, landlords, investors, and corporate entities or occupiers that manage property.  With unlimited users, data, emails, and SMS, Re-Leased is perfect for you now, and to grow with you into the future, whether you’re managing 10 properties or thousands.

How do I get started?

It’s a simple four-step process.

  1. Kickoff implementation with your personal Implementation Consultant

  2. We work out your data requirements and can import your data for you. 

  3. Your Implementation Consultation will get you up to speed on our software

  4. Complete your initial onboarding and start reaping the rewards

As easy as that!

What are the most popular features?

With Re-Leased, you can:

  1. See all your upcoming key dates on your dashboard (aka your command and control centre).

  2. Manage CAM budgets/services charges/outgoings with ease. 

  3. Stop losing income by automating rent reviews and arrears chasing.

  4. Get paid faster by giving your tenants the option to pay with credit card or direct debit.

  5. Automatically keep a full record of all communications.

  6. Access everything, anytime, anywhere so your teams are all working from the same source of information.

  7. Freedom to manage on the go with mobile apps for Property Managers, Owners and Tenants.

  8. Navigate or search for the information you need with ease.

  9. Get in your finance team's good books because they can keep using their accounting software while Re-Leased supercharges your property operations. Each team uses the tool they know, designed specifically for the job they do, but they're all working from the same information.  

  10. Say goodbye to spreadsheets and hello to connected data with true, two-way accounting integrations that automatically sync tenant data and financial accounts and eliminate double handling. 

  11. Get instant insight into the performance of your business and your assets with a suite of different reports. 

  12. Have a true single source of truth for you and your team - anytime, anywhere.

  13. Manage your suppliers/vendors and work orders

  14. Bulk expense invoice processing

  15. Simplify and automate bank reconciliations and disbursements

  16. Look professional and impress your owners with our variety of Owner Statement templates.

And so much more

What countries will Re-Leased work in?

Our team is active in the United States, Canada, United Kingdom & Ireland, Australia and New Zealand. Re-Leased also works in other countries so please reach out and we'll let you know if we can work for your needs. We're currently billing in American dollar, Canadian dollar, Euro, Great British pounds, Australian dollar and New Zealand dollar.

What properties can I manage?

Generalists are good, but specialists are better, and we are commercial property specialists.  We don’t believe in one-size-fits-all in property. Managing a commercial portfolio is very different to a residential one. We can help you manage your mixed portfolio, but you’ll get the most value from Re-Leased if you have a commercial or mostly commercial portfolio across asset classes like Industrial, Office, Rural Estates, Retail, Shopping Center, Storage, Parking, Co-Working etc.

Do I have to be a technology expert to use Re-Leased?

No!

We are extremely proud of our intuitive software and our customised training. 

Designed specifically for your property portfolio, we ensure that you and your team are confident in using every aspect of Re-Leased before you start. No matter what your level of technical expertise, you will be able to effectively use Re-Leased.

Can I use Re-leased on my device?

Yes, you can. 

Regardless of whether you prefer to work on an iPhone, iPad, Android Device, or a Desktop - there is a Re-Leased app available for you via the Apple App Store and Google Play store.

The seamless functionality between devices allows you to access all your properties and work any place, any time.

Does your software handle multiple areas per lease?

Yes. Leases can be set up to reflect multiple occupied areas within the same file. Supporting this, you have the ability to allocate rent to each area for reporting purposes, and either bill one consolidated rent amount on a recurring basis, or create multiple line items to represent each area and associated rent within the same invoice.

Does the system manage maintenance requests?

The Re-Leased dashboard is your virtual assistant in managing your maintenance tasks. You'll see a full list of maintenance requests, current maintenance tasks, and reminders for overdue jobs.

Why should I choose you over other programs?

Commercial real estate is one of the oldest games in town, but it's quickly changing. COVID didn't bring out new competitors but it did push them mainstream.

Office work can be done from home or the flex workspace in your suburb, retailers can sell online and warehouse operators would rather be downtown than on the outskirts of town. 

 Tenants have more choice than ever before. They expect more and expect a better personal experience. ​ Creating this great experience requires active management - shorter leases, greater flexibility, more exceptions and higher expectations. 

But managing commercial property already requires you to stay ahead of thousands of critical action items across your leases and tenancies, without taking your eye off the ball with your finances.  

Re-Leased is the property management software that allows you to be faster, smarter and to be more in control of your commercial property portfolio across operations and finance. No compromises. Re-Leased helps you minimise risk and maximise returns. Focus on tenants and properties, not paperwork.

Get in touch today and see why everyone is switching to Re-Leased.

How much training will I need?

All new clients undertake Re-Leased Academy training and a series of sessions customised specifically to your property portfolio. This will allow us to take you through best practice procedures, and answer any questions you may have. 

Following these sessions, if you or your team require more help you have access to training and support via virtual training, tutorial videos, knowledge base articles and more.

Is my data backed up and protected?

Your business data is precious and keeping it safe is our top priority. Re-Leased is ISO 27001 certified and our security team keeps your data secure with full data backup and redundancy with enterprise-grade security. Our software, and your data, are protected by market-leading hosting service, Microsoft Azure.

Are my payments & data encrypted?

Yes, we take our cybersecurity very seriously. We are ISO 27001 certified, illustrating our excellence in information security. 

Not only is our website secured with an SSL certificate, but the payments made online by both you, and your tenants (either by credit card, debit card or ACH) are encrypted and secured with PCI compliance.

You can read more about Re-Leased security here.

How can I delete all my data?

If you have full Admin access on your account, you can archive data yourself.

After verifying your identity extensively, we can also delete your entire account for you.

Deletion is permanent and there is no recycle bin or recovery.

Do I need servers to run Re-Leased?

No, Re-Leased is a cloud-based service, meaning it is accessible from anywhere on any device with an internet connection.

Simply sign up, and start using it.

Is Re-Leased always online?

We have an industry leading 99.99% server uptime. Typically, we will release updates on the weekend and middle of the night so it never affects your operations.

Is Re-Leased translated in other languages?

At this stage Re-Leased is only available in English, however if you have any specific requests please do not hesitate to contact us.

Do you take feature suggestions?

Yes, we welcome them!

As users of the software, we would love to hear from you. 

We follow this closely, then prioritise and progress those features that have the greatest demand.

Who started Re-Leased and why?

Founder, Tom Wallace experienced first-hand the pain of managing property and tenants using old desktop software, spreadsheets and email. Immediately he knew this area was rich in potential for change.

After researching cloud technology products in other industries, he realised there was a global opportunity for a better property management solution that placed automation, design and great user experience at its core.

Our perspective means usability, productivity and reliability are at the centre of the platform. Complex tasks are simplified and information is centralised for full control from one screen.

Re-Leased is modern cloud-based property management software, purpose-built for commercial and mixed property portfolios. We’ve led the way in mobile applications and intelligent automation — empowering users to deliver exceptional experiences to their clients.

How often do you make new features and make updates?

Our in-house R&D team is constantly looking at ways to improve and add value to our products. As such, the Re-Leased platform is constantly improving, and you can expect updates regularly.

These updates are done automatically and require no effort from you. Simply log in and you will be working from the latest version.

Do you have any mobile apps?

We have 3 apps that are designed for tenants, property managers and landlords/owners. Our cloud software and supporting apps give true flexibility. Work anywhere, on any device, improving efficiency and productivity. Instantly connect with what you need, when you need it, enhancing service levels and performance. 

I have more questions

Please click here to send us a message, and we promise to respond within 24 hours guaranteed.

You can also click here to schedule a private virtual demo.

Calls are answered with a cheery "Hello, how can we help?" and a thorough response is provided. We have even received video clips demonstrating exactly how to do something so we get a thorough walk-through of the solution to our question. First-class support and a lot of the so called ‘Blue Chip’ competitors could learn something from Re-Leased.”

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Mark Groves
Property Manager, James Industrial Limited

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Need assistance from our support team?

Have a query? Simply access the "Contact Support" feature directly in the Re-Leased app and receive the assistance you need quickly and efficiently. 

Explore the Knowledge Base anytime to find answers to one of your questions.

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Let’s get started!

See Re-Leased in action today.