2023 is already seeing a fundamental shift in the Commercial Real Estate industry as disruptions to the market such as working from home, evolving workforces and ESG regulations become more polished and more accepted by the mainstream. All headwinds are blowing favourably in the direction of PropTech, and it is now time for businesses to embrace this inevitable evolution.
The most reliable way to grow a successful real estate business is to keep all of your properties in top condition and maintain a pool of happy and satisfied tenants. Whether you are an owner or investor managing your own buildings or you manage on behalf of owners, then versatile, user-friendly property management software in can save you time, cut costs, mitigate risk and help you grow your business in 2023.
At Re-Leased, our “Customer First” mantra is at the heart of everything we do. With this in mind, we check ourselves daily by asking, "Is this what's best for our customers?".
Business leaders want three things in 2022: growth, digitalization and efficiency. Cloud software increases productivity and helps improve cash flow. It also offers additional benefits, such as the ability to access data from anywhere, anytime and on any device, and it brings all the daily activities into one centralized workspace for easy collaboration. Cloud software is designed to enhance the user experience, so it can provide tenants with value-added service. Additionally, with automatic data backups, which can be set to run daily, it eliminates the risk of a system failure, while providing leading-edge data security measures to keep data safe. With a pay-for-what-you-need model, it lowers the total cost of ownership and allows managers to scale to meet their needs now and into the future. Where are leading commercial property businesses focusing their attention? Property management and accounting are two mission- critical areas of a business. But are they operating in sync or in separate silos? What would it mean for your commercial real estate business if you could completely integrate property management tasks with your accounting function – in real time? It sounds great in theory but often is hampered by a disconnect between departments due to teams working from different information. Commercial landlords and property managers are now picking the programs that best meet the needs of each of their teams and connecting them in a specialized, fully integrated ecosystem – essentially creating one super platform. This Swiss Army knife approach maintains data accuracy and integrity across all departments while being flexible and scalable. What is the Connected Cloud? The connected cloud, otherwise called an integrated best-in-class ecosystem is a network of SaaS products, chosen by you, that meet the exact needs of your business, both now, and in the future. You are able to start small and expand your software as your business grows, change out services that aren’t working for you and choose software tools that are designed specifically for what your different teams require. There is no need to commit to over-engineered “all-in-one” solutions that you need to change in the future, the connected cloud meets you where you are, and delivers specifically to your requirements. When it comes to property management if you try to be everything to everyone you will undoubtedly end up not serving one part of the party correctly. Accounting is complex with regional differences and over 100 different types of reporting standards. It needs specific tools, as does property management. An all-in-one approach is like using a lawnmower to cut your hair, it won't work as it's not the right tool for a specific job. By using an integrated ecosystem you are able to select the best property management platform, the best accounting software, the best email platform, and connect them together to work as one. The benefits of this include:
While the business of commercial and residential property management appears to have many similarities, they are fundamentally different and require a different approach to run successfully, from both a personnel and software perspective. All too often commercial property management is run with residential property personnel, and legacy software systems - a model that is increasingly agreed to be broken. As part of a recent webinar, we spoke with Wendy Thompson, owner of Wendy Who? a highly respected professional property consultancy, and Jason Luckhardt, National Manager of NAI Harcourts, the world’s largest network of owner-operated commercial brokerage firms, on why residential approaches don’t work for commercial properties. Watch the full webinar or read below for key takeaways: Why residential and commercial property managers are not made equal While it may seem like a simple transition, not every residential property manager is made for commercial real estate. And vice versa. At its core, the driving motivations between leasing residential and commercial assets are starkly different. “People don't have the necessity in life to have occupied commercial premises, it's a choice that they make, whereas people have a necessity of a roof over their head. So you start off with two very different bases in terms of property management. ” - Jason Luckhardt. These differing approaches then directly affect the service offering and landlord expectations associated with the role, which of course then flows through to the job description and ultimately the appropriate personality type of successful candidates. The role of a commercial property manager is extremely technical and complex, while a residential property manager is largely concerned with efficiencies around property maintenance and tenant satisfaction, From understanding legislative requirements in every region they work in, to managing tax, completing accurate lease administration, and ensuring all compliance is met by both tenant and landlord, the role is extremely business development focused. Being able to interpret macro and micro level reporting and offer timely advice to landlords is another part of the role and requires a person who thinks critically, and is extremely efficient. Given the difficulty of the role, and the vastness of the responsibilities that fall under it, a key component to the long-term success of the property manager, and therefore the business as a whole, is the need for appropriate available software. The importance of fit-for-purpose commercial real estate software “It's so critical to have good systems to be able to help you manage and simplify complexities so that you can focus on the landlord’s investment and maximizing the income to the agency.” - Wendy Thompson. When it comes to commercial real estate management, good reporting is imperative. Whereas a residential property is bricks and mortar and contains one type of tenant, commercial properties can be much more complicated. A multi-level property may have stacking plans, different business usages, car parking - and unique utilities. In a property such as this the landlord will want to see a detailed breakdown of expenses, track the vacancies, negotiate leases and identify the efficiencies in order to be able to derisk their investment and maximise the value of the asset for the owner. This requires both a level of macro and micro reporting that residential software simply cannot supply. "You need a system that allows you to put data in and analyze it locally to look for efficiencies. That's really where you're going to win business” - Jason Luckhardt The complex nature of the amount of information required to manage a commercial property portfolio effectively is not only a brain tangle but hugely time-consuming. Having a software system in place that is fit for purpose also greatly reduces the amount of admin time property managers spend inputting information and double-checking data. A good software system will automate everyday reminders and critical events, ensuring you are reminded of upcoming activities so that you don’t miss a beat, which in turn frees up time to get on with building your business. “Having a software program that makes it simpler for you at the end of the day is so important.” - Jason Luckhardt Of course, there are many services that are the same in managing residential and commercial properties, and this is why so many businesses persist in using legacy residential software with a few workarounds. But given the many unique challenges that commercial property managers face, this model is the business equivalent of fitting a square peg into a round hole. Check out our latest FREE guide on the ins and outs of making the transition from Residential to Commercial Property Manager and our expert tips like the ones above.
While co-working spaces have been in play for many years now, the pandemic has shifted the way that we engage with the workplace. The 'Space as a Service' model is quickly growing in popularity among tenants looking for flexibility. On top of this, expectations on landlords are higher than ever to create spaces that will attract people back to the office.
With the Covid-19 pandemic accelerating many already growing trends, it’s predicted that paper billing will become obsolete by 2026. Businesses will now, more than ever, be opting in for synchronised and streamlined practices for managing their payment process from start to finish as opposed to using traditional methods. This is particularly important when managing commercial real estate as the easier it is for tenants to pay you with online rent payments, the quicker they do. For property managers and landlords, you’re also significantly reducing the time spent reconciling invoices and chasing arrears. To offer customers a solution that keeps them ahead of the game and able to track payments coming into their business in real-time, we introduced Re-Leased Pay – a secure digital payment solution reducing administration time, at little to no cost to your business and that can be set up within minutes.
The question for many landlords and accountants is if I’m currently using QuickBooks Desktop, why should I make the switch to QuickBooks Online? By looking at the key features of QBO vs. QBD, we can help commercial landlords and accountants understand what will work most efficiently in their business.
Re-Leased has been shortlisted at the annual Xero Awards for Industry-Specific App of the Year, which recognises the achievements made by those leading the way in the accounting and app industries.
You’re probably here because you just plugged “best alternatives to AppFolio” into Google (or some other search engine) and shuddered at the sheer number of options. On G2 alone, there are 382 property management software solutions. 382! Don’t worry though — we’ve done the legwork for you. In this guide, we’ll cover the pros and cons of the top property management software solutions on the market. But first…
In a time where most everything is digital, utilizing cloud-based technology to run your business is no longer a want to have, it's a need to have. Commercial property management software enables landlords and property managers to automate leasing, accounting, tenant management, operations, and marketing activities. Taking this approach one step further, a property management system with the right integrations creates an efficient, cloud-based operation that can manage commercial property and accounting in one central location, eliminating human error and duplicate data entry. Xero offers a cloud-based accounting platform that integrates with specific property management solutions to provide financial transparency for owners, investors & all necessary stakeholders while ensuring bookkeeping is completed accurately and promptly. Xero users can view their tenant contacts and financial transactions at all times with a constant flow of information between platforms. Property managers can upload their transactions and sync all their key contacts from any device alleviating the need for accountants to chase down information & allowing for the business to always be financially up to date. In this article, we break down the top property management systems that integrate with Xero.
When shopping around for property management software, you may have found you have many to review. One of the many consideration factors is which accounting tools are available. Most property management platforms offer a simple sync of your income and expenses. However, finding a property management software system that fully integrates with QuickBooks Online can be more challenging than you might think. Eliminating being tied to a PC in the office and double entry by your accounting team are essential features that can be found in the best-integrated systems. In this article, we break down the top 4 property management systems that offer full integrations with Quickbooks Online.
The real estate sector is a fantastic asset for the UK, one that for decades has attracted inward investment from around the world.
This is an excerpt out of our Future Proof Your Property Management Agency guide. Download your FREE copy of the guide here.
While generational change is not a new concept (hence, generational), the step changes being made within Rural Estate Management currently are significant.
Re-Leased has become an important part of how property businesses run all over the world, and we take that responsibility very seriously. Earlier this year we decided it was time to formalise that security commitment by implementing ISO 27001 across the organisation. The whole team here at Re-Leased is deeply dedicated to protecting your data and information, and we now have our ISO 27001 certification to prove it.
A triple net lease for commercial real estate involves a different set of considerations than residential leases. Commercial real estate owners use a net lease, where the tenant pays a share of the property’s overhead expenses plus their rent and utilities. Each expense is called a “net.” Investors and landlords favor the triple net lease because it benefits them from earning passive income and not worrying about the expenses.
In commercial real estate, the lease is everything. The lease is the contract that guarantees the income to the property; it is the document that, for all intents and purposes, gives a property its value. In other words: you can take it to the bank.
As a commercial landlord, your understanding of the pros and cons of different types of commercial leases will be critical to signing and retaining good tenants. A commercial lease is a binding contract between you, as the owner or landlord, and a tenant. The lease details all of the rights and responsibilities of each party. The commercial lease covers both the leased space and the building as a whole. Not every lease agreement is the same. Each agreement you draft should reflect the individual needs and concerns of both you and your tenant.
The real estate industry has always been a laggard when it comes to embracing technology.
In May 2021 office occupancy in London, as measured bythe Metrikus Occupancy Index, surged above 50% for the first time since lockdown measures were introduced in March 2020. The trend is being seen across the UK, with occupancy for the country coming in at 47%. As restrictions ease and vaccination numbers rise, these factors will help boost worker confidence in returning to the office. But it won’t be a return to the office as we knew it, as demand grows for flexible leases and spaces that offer experiences and amenities that cannot be found at home.
Sam Caulton, Re-Leased CFO reflects on how the return to work is tracking from Auckland to London reviewing vacancy rates and rent collection data as well as his experience moving offices in the middle of the pandemic. What can these insights tell property managers and landlords about how to manage re-occupancy?
Commercial property management is more competitive than ever, yet commercial property managers are persisting with legacy residential management software, building in workarounds and force fits. Commercial and residential property managers have many things in common, including:
Congratulations, you’ve decided on a new property management software to boost your commercial real estate company’s performance! But before you start seeing the benefits, you’ll need to get the system setup and running. This process can have many names – implementation, onboarding, migration – and it can be an unknown if you’ve never gone through it before. The ideal scenario after you’ve purchased your software is that the implementation runs smoothly, you get to learn the ins and outs of the platform, and then you’re ready to hit your target go-live date. In this blog, we’ll outline 4 steps to get your company ready for the move and get up and running without any headaches. If you haven’t quite settled on your new software of choice, read through our guide to selecting the best platform for your company here. Understand what’s involved in the implementation Firstly, it’s important to know you will have to commit time and effort to the project during implementation. Having someone in your office who will own this on your end is key. They will act as the bridge between the software provider’s implementation specialists and your team. There will typically be a kickoff call with the software provider and this is where they will outline what will happen each week and the training sessions that will take place. A standard implementation can take three months, so having buy-in from your team is critical to keeping the momentum going as you progress through the onboarding. Working together with your software provider and asking for transparency in each stage, helps to stay on top of the implementation. While some companies might be looking for a quick fix when it comes to bringing on new software, the reality is that you have to be prepared to commit to learning and understanding a new system to get the full benefits. Clean up your data One of the main questions companies have when moving to a new system is, ‘What should I do with my data before migrating it?’ The simple answer is to clean it up by making sure everything is correct and up to date. Often, businesses are not as vigilant as they should be in ensuring data accuracy. But, once again, putting the effort in before making the move will streamline your data migration and the overall implementation. Important data to check and update: Inspections and maintenance tasks that need to be closed off Reviewing owner and tenant profiles - name, contact number Rent reviews and lease renewal dates Outstanding invoices that need to be paid Check your whole database - have you got information in there that you don’t need? Attend the training sessions No one expects you to become an expert on a property management system straight away. That’s why it’s essential to attend the training sessions and get familiar with how the different features, workflows and dashboards work. These are some of the typical sessions you will have with your provider: Introduction to core features and functions Property management functions Tenancy management functions Expense recovery Trust Accounting functions Before or after these sessions, your software provide might also direct you to their Knowledge Base or Help Centre which will have articles and videos with comprehensive step-by-step guides on how to use specific features. The Knowledge Base is a valuable resource that should be taken full advantage of to help speed up your learning. Inform your clients, tenants and owners of the change While you would have communicated the system change with your staff internally, it’s just as important to notify your clients, tenants and owners. This is a great opportunity to reach out to your clients and let them know all of the benefits they’ll now experience with the new software, such as access to a mobile app or online portal, or greater visibility of a property’s performance. Keeping clients updated avoids any surprises on their end when they see some of these changes. Going live Reaching the end of your implementation should mean you are ready to go live with your new software. But don’t fret that you’ll be left on your own, the implementation team will be on-hand for that first month while you get fully acquainted with the system. After that, you’ll have access to the customer support team who will be your port of call for any issues, guidance, or questions you may have as you start a new chapter. Check out our in-depth guide for more tips and insights on streamlining the implementation process so you go live in time for the new fiscal year. Get the guide
Regional View Total % rent reconciled (as of day 4, end of 28 June)
Coronavirus will impact the way our industry functions, and how people work, into the future. Some of the changes will represent an acceleration of trends already underway, whereas other impacts will mean a sharp turn from the previously established course.