By Tom Wallace, CEO of Re-Leased
In 2013, Re-Leased set out to shake up the management of commercial real estate. Despite being one of the largest asset classes in the world, commercial real estate lagged behind in adopting modern technology. Recognizing this gap, we decided to take action. Our journey began with pioneering cloud solutions, mobile applications, automation then insights — providing property managers, tenants, and landlords with the tools they needed to thrive in the digital age.
Today, we are proud to introduce the next phase of our journey: Credia AI.
Before diving into developing AI tools, we sought to understand how the commercial real estate industry and our customers perceive AI, and more importantly, how we could build AI tailored to their needs. We reached out to industry professionals worldwide, and four common themes emerged:
Credia AI was born from our mission to create a platform that does more than just help you work — it actually does the work for you. Over the past decade, we’ve focused on innovation, automating workflows, and providing deep data insights. But we knew we could go further.
Credia AI is now the AI-powered brain of our platform — a monumental leap forward for Re-Leased and our customers. By automating routine tasks and providing smart insights, we are making property management 10 times faster. This allows for greater operational capacity to serve a growing number of tenants without increasing overhead, providing a significant competitive advantage. For example, processing an email from a tenant to create a maintenance job, work order, or reminders, which previously took over five to six minutes on average, can now be completed in just 30 seconds. This is not just about saving time; it is about unlocking new levels of productivity and accuracy.
Credia AI integrates seamlessly into users' workflows, eliminating the need for significant behavior changes. This ease of integration is crucial. We understand that even the most powerful tool is ineffective if it disrupts the way people are used to working. Our goal is to provide a solution that enhances, rather than hinders, daily operations, with full control over core actions before they happen.
"The integration of AI functionality into the product is undoubtedly the best I have seen to date, and I am excited to see it evolve." - Will Alexander, Director of Property Management, Bayleys Real Estate.
Credia AI is built on three main pillars: Extract, Action, and Advise.
The introduction of Credia AI is a major milestone for Re-Leased and a huge win for the entire commercial real estate market. By automating routine tasks and providing smart insights, Credia AI allows property managers, landlords, and tenants to operate more efficiently and effectively. This leads to better-managed properties, happier tenants, and more profitable investments.
On a broader scale, as more businesses adopt AI-driven solutions, we’ll see a positive ripple effect throughout the industry. Increased transparency and data-driven decision-making will become the norm, raising the bar for everyone.
While Credia AI is already making a big impact, this is just the beginning. Our vision is to keep evolving and enhancing Credia AI, making it an indispensable part of your toolkit. We’re committed to listening to your feedback, understanding your needs, and delivering solutions that exceed your expectations.
At Re-Leased, we believe that the true power of technology lies in making our lives easier and our businesses more successful. Credia AI is a testament to this belief, and we’re excited to share it with you. Together, we’re not just keeping up with the future — we’re shaping it.
