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Doorloop Review: A Commercial Property Manager's Perspective (Plus 5 Alternatives)

Summary

DoorLoop is a comprehensive property management software designed to streamline and automate real estate business operations. It's definitely considered the solution that has beginner level functionality compared to the existing incumbent softwares like Yardi, MRI and Appfolio. It is also more of a generalist solution working with both residential and commercial portfolios.

Some reviews suggest that there tends to be a lack of onboarding and customer support with implementing the solution. Other reviews suggest there are drawbacks around the integration functionality to accounting systems as well as some feature limitations around its in-built accounting functionality. 

It is much more suited to portfolio's of a smaller size and landlords/property managers that are just starting out with small amounts of tenancy data. 

Property manager and landlords with larger portfolios require a more hands on implementation process and this is probably why the complaints around Doorloop are mainly around onboarding and customer support with implementation.

 

What are Doorloop's key Features?

  • Automated Rent Management: Sends rent reminders and collects payments automatically.
  • User-Friendly Interface: Easy to navigate for both property managers and tenants.
  • Built-in Accounting System: Offers comprehensive financial management similar to QuickBooks, but not as extensive, given Quickbooks is a specialist accounting software.
  • Tenant Portal: Allows tenants to make payments and access information easily.
  • Communication Tools: Includes an announcements feature for mass communication with tenants.
  • Efficient Record Keeping: Tracks finances, tenant payments, and communication history.
  • Automated Receipts: Generates rent receipts automatically.

How is it priced?

Doorloop's pricing depend on the number of units that you manage. As the number of units increase the pricing adjusts.

You have the option to choose from three plans that have increasing functionality as you progress from Starter to Premium.

  • Starter: Start as low as $59 per month
  • Pro: Start as low as $119 per month
  • Premium: Start as low as $169 per month

Prices above apply for portfolios below 20 units. Once you increase beyond these number of units, the prices scale up.

Doorloop tends to be one of the cheaper options in the market, especially for portfolios of a very small size.

What are some of the pros and cons?

Pros

  • Broad  Feature Set: Doorloop covers all the essential aspects of property management in one platform and allows you to work across a number of different portfolio types.
  • Cost Effective: At lower tenancy bands it can be the most cost-effective option.

Cons

  • Bugs and Glitches: We came across a number of reviews across various platforms that suggested that the product had a number of technical glitches. 
  • Generalist Solution: With a focus on servicing a broad range of portfolio types, there is little attention to detail around the intricacies of specific portfolio types.
  • Confusing Language: Research suggests that a number of users found it hard to figure out some of the terminology used within the platform, which could be due to localisation errors or even different accounting classification
  • Accounting Integrations: Doorloop offers a number of integrations but specifically around accounting, they are quite limited. Quickbooks is presented as an option through a connector via Zapier, which means that it will have limited functionality in comparison to a direct integration. It also does not have integrations into other widely used accounting platforms like Xero, Sage or Netsuite.

What are the top 5 alternatives?

 

1. Re-Leased

A bit of self promotion here, but Re-Leased is entirely focused on commercial real estate. We understand what commercial professionals need and make the complex simple because that’s what great technology should do.

We are also accounting system agnostic and let you use your specialist systems like Quickbooks, Xero, Sage or NetSuite with the best two way integrations in the market.

Wanna take a peak inside the product?

Look Inside Re-Leased 

2. Appfolio


This option is definitely a bit more comprehensive that Doorloop and also caters to both residential and commercial properties with suitability for smaller to mid-sized portfolios. However this comes at a much higher cost than Doorloop.

 

3. Buildium

Buildium’s software is designed for residential property managers, property managers with mixed portfolios, and managers of community and homeowners associations. Like DoorLoop, it’s a good place to start if you’re just getting into property management and have a small portfolio.

 

4. Yardi Voyager

Yardi Voyager is a browser-based property management system designed for large properties like condominiums, co-ops, and homeowner associations. Compared to Yardi Breeze, which is better suited to small residential real estate, most mid to large property management companies will be better served by Voyager. 

5. MRI Software

Founded in 1971, MRI has been around the block when it comes to the real estate industry. They offer both residential and commercial solutions that are ideally suited to companies managing large portfolios. 

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